Hey Aesop's Reed! We're sorry to find out you were unhappy with our services through this review rating. Let us know how we can make it up to you! Also, who are you? Nobody in our small team of design professionals can remember working with you recently. Thanks! Brian. Edited 1/24/20..... I'm sorry to hear that. We would never intentionally disregard form submissions and it sounds like your message ended up somewhere other than my inbox. Had I received it, I definitely would have responded, but since I never got it, I was unaware that you tried to contact us. Kind of a catch 22, I guess. I appreciate you mentioning the error in our online form and I'll look into it right away. It's likely you're not the only one to experience this issue and that's a bit embarrassing. I know this isn't a great excuse for not responding to you but I hope you can accept it as a good reason to forgive our oversight. Thanks. .b.
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In response to owner: That's because no one worked with me. Several months ago I sent a request for info via your contact form, received an automated message acknowledging receipt stating that someone would get back to me, and then never heard anything, not even a "no", ever again. That seems like poor business form to me. And if your contact form doesn't appear to work, why would I try again?
We couldn't be happier with the concept/design/look/labels Ketchup+Mustard produced for our small, handmade soap business (Samish Bay Soaps). We wanted a look that that reflects our vision, the PNW, and something that stands out from the rest on store shelves. The concept needed to be practical (as we package all the soaps ourselves) and easy and affordable to have printed. They nailed it! Whenever we need something to go along with our new look, whether it be thank-you cards, business cards, point-of-sale items, etc., Ketchup + Mustard is very responsive and takes excellent care of us. The new packaging has definitely increased our sales. We highly recommend their work! Thanks for everything, Ketchup + Mustard!
We started working with K+M years ago when our company (PetHub) was in its infancy. Brian and Shannon were instrumental in helping us build our brand and give us a solid, innovative design platform to build upon. Website graphics, product packaging, trade show booth assets, advertising for both digital and print -- they've been rock stars at everything we've thrown their way. I do not hesitate to send new projects their way, because I know they will knock it out of the park!
I've worked with Ketchup + Mustard in a variety of ways over the last year and a half. Not only did they help redesign my own logo and website, but I have worked with them as a photographer for several of their client projects. Having experienced both the feeling of being their client as well as the other side of helping to support their client, I really feel that this team is dedicated to learning about their individual customers, their needs and finding the best way to highlight each business in a unique and creative way. They are excited about seeing every business thrive and take everything into consideration from behind the scene work (web, social media, SEO) to the overall look of the final product (logos, marketing materials, color schemes). I would absolutely recommend coming to K+M if you're looking for a way to start or refresh your business!
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