Area51techs reviews

1576385943

John Johnson

google

I found your work order, that was a long time ago, what happened? Call me directly and I can make this right, 615-379-8113. *Work order opened Tue March 27, 2018 *My notes: Samsung Galaxy S5 sm-g900a came in for charging port replacement and order 2 batteries, had to remove screen to access charging port, in removal process i nicked a ribbon cable to the screen rendering screen useless. replaced screen with no additional cost to customer *My text from April 23, 2018 saying, "True to my word, your phone is done. The balance owed is 67.53, u left a deposit of 40, for a total of 107.53. Sorry for the delay and inconvenience. I will use this as a learning experience and make sure to do better, like always." *Work order closed (when you picked it up) Thurs May 03, 2018

1576392327

1

They took longer than they said amd charged more than they promised. Wouldnt carry any phone there.

1660501752

Tamara Taylor

google

I've been waiting for your review... To set the record straight for you and anyone else in the future: WARRANTIES DO _NOT_ COVER USER DAMAGE, ONLY DEFECTS!!! For clarification: I have based the operation of my business from within the local RadioShack Dealer in Dickson, TN. They have been more than just a contract for me for the past 9 years. Our store owner, my mentor, Wyatt Harper Sr has passed away due to complications of Covid. We are closing the store and I need to relocate my shop to the back of the building. (talk about lack of compassion) I said, "I have more important things to deal with than *YOUR ATTITUDE.*" You were emotional and argumentative, unwilling to accept what I was explaining. You are NOT my only customer and I had been working on-site for an entire week, I can only please so many at a time and my helpers have individual skillsets and schedules. If you wanted expedited service, we charge extra for that, otherwise, it's 1st come 1st served. Please wait your turn (like everyone else) so we can offer quality repairs to everyone individually. STOP LYING... You paid a grand total of $439 after tax. * $250 for Platinum LCD/Digitizer Screen (Full Screen Assembly) for use with iPad Pro 11 Gen 1/ Gen 2 (Black) * $150 for labor ($75/hr @ 2 hours) * $39 for sales tax Apple out of warranty repair (pulled from their website) charges $499 for both 1st & 2nd Gen. This is an out-of-warranty repair that Apple more than likely will deny service due to a break in the frame located at the thinnest point on the right-hand side. You said that the last place that fixed your iPad pointed out the damage to the frame and that it could cause problems. We informed you of the damaged spot in the frame and it was 100% functional upon pickup and full payment. You agreed to the condition and to heed caution. No warranty was even guaranteed due to the frame damage. YES, the display can become damaged without the glass breaking and without being dropped. Examples that come to mind are, if the damaged part of the frame were to be poked inward from side pressure, or if downward pressure caused the glass to bend and the cracked frame would bend inward or outward, then the display could crack under the glass with no reinforcement holding either spot rigid. Those displays are fragile and costly. My take: You are not the only customer to have something get broken shortly after a costly repair, anywhere in any industry. I do honestly feel bad that happened. You have a history of this iPad getting damaged and, obviously, you can't control the misuse of this iPad any more than I can. I completely understand your frustration, I deal with this a lot and I rarely get to meet people at their best. I'm not gonna eat the cost of a part or labor on something that isn't a factory defect on a clearly damaged frame that I never said I would warranty. And I will not subject myself to any form of verbal abuse and will not try to reason with someone in a highly emotional state. In a highly emotional state, communication is not key, de-escalation and comprehension are.

1660438874

1

Paid over 450 dollars for an iPad 2018 generation screen fixture for the LCD screen to crack Inside after 2 days of pickup. There is no cracks on the outside screen and the devices was immediately put in a case like told. I contacted them with the issue to which I was told basically they dont cover my issue, and the guy that made the warranty agreement had quitoh and someone passed away so who cares about my problemafter I repeatedly asked one of their reps what kind of warranty for such a huge purchase for a fixture. I was initially quoted 277 and then when I came for pickup that was oh 4 weeks to fix it was over 400 dollars smh!! The device wasnt dropped the inside of the repair must have been too weak and once pressed on broke. Ive never seen an iPad crack on the inside and not the outside this was clearly not user error.. im so disappointed!!! Funny how you seem to have a half page rebuttal to a disappointed consumer whom when called..you had absolutely no knowledge of the fixture! Seems you were waiting for my review to be just as I described. As a consumer if the product was damaged and your repair wouldnt be sufficient enough to stand, you as the owner should have declined the repair as it would have caused a customer to lose out on a hefty fee. Now you have several of your friends calling you a good guy and you are so awesomemaybe you are, but non the less your business is disappointing. I was NOT informed of a weak spot that would cause me a terrible loss of funds..that sir is a big fat LieI wish your business well but as a consumer its my duty to express my experience with a small business and mine was garbage..I hope everyone beware of his nasty rebuttal and lack of compassion for being paid without providing anything less than decent service.

1548555613

Robert

google

5

Good guy helped me build my first gaming computer. 3 years and PC still going strong.

1605758028

Jacob Worley

google

5

Jason helped me out backing up my phone data and photos to my computer. He even wrote down all my passwords for me. Never hurts to be safe.

1570223096

blndy -

google

Yes

1570224716

3

is it good