Thanks for your feedback, Mike. I am terribly sorry for your experience. A manager will be reaching out to you ASAP to offer some resolution.
1623676234
3
I've been here once before since the new ownership and had a very good experience, but my experience on 6/13 was sub-par. I booked a 4 pm appointment on a Sunday, came in 10 minutes before my appointment started, and waited until just after 4:30 for my appointment to start. I had nowhere to be, so the late start time wasn't particularly bothersome. It was clear that they were slightly understaffed and I figured I was better off being patient with the situation. What bothered me more was that my haircut was rushed as soon as the next appointment came in behind me...after my appointment was 30 min behind. In past experiences, I've been given ~45 min-1 hour, but today I wasn't even offered to have my hair washed and was rushed to get done and be gone towards the end. While there were more things I would have liked to have fixed as expected for a $50 cut, it was clear they wanted me out for the next appointment and I wasn't in the mood to confront the staff about what was going on. The front desk employee offered me 25% off because of the late start, but I honestly would have rather just paid the normal rate and not been rushed out after 25 min. I think I'll try a different location next time. Although this wasn't a terrible experience, I left dissatisfied and a bit cheated compared to previous appointments.
Thank you, Jeff! It's a pleasure to have you. We look forward to hosting you again soon!
1662557750
5
Very welcoming atmosphere and friendly employees! Love the overall vibe of this place, and Joshua M is a fantastic barber. Easy parking on Sunset Dr, and take note the entrance is on Sunset Dr as well (not on Sunset Blvd). Will be back!
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