1542746452
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Jennifer Ware
google
https://www.google.com/maps/place/?q=place_id:ChIJ863KJzh2f4gROr3wVdKhU2w
Ms. Ware, thank you for sharing your concerns. We are sorry to hear about your daughters experience. We want to help if possible, and we have forwarded your message to management at the campus. You should receive a phone call if we have your information on file and proper approval to discuss her information with you. However, if you would like to contact someone directly to discuss, you can call 901.252.2910
1543243827
1
Staff was unresponsive. My daughter was very difficult but one of the staff broke her arm by twisting it while the nurse screamed her arm was going to break. No visual contact with my child. She gained about 100 lbs while supposedly on a 2000 calorie diet. Therapist lied to the judge and said she never attacked staff even though staff told me she did more than once a week. Therapist and supervisor lied and said she didn't need a conservatorship when she turned 18 even though she had a 51 IQ and violent history so now she is an adult and can stop taking her medications and walk out of any facility or sign a contract without the ability to understand the terms and I can't help her
1475975712
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Melissa Collins
google
https://www.google.com/maps/place/?q=place_id:ChIJ863KJzh2f4gROr3wVdKhU2w
5
I can't express how wonderful this place was to my daughter. Our daughter had been to many places prior to Youth Villages in Bartlett, and this place is by far the BEST! They do such a good job making each child feel at home. We just got back home in AR with my daughter, who was there for a little over 3 months. I've unpacked countless gifts; from stuffed animals, to tennis shoes, lotions, decorative pillows, shampoos and soaps, shirts, candies, steel water bottles, etc... On the way home, I heard many stories of peer trips skating, to the movies, new friends, meeting Miss TN (who did the girls make-up) park trips, pizza nights, picnics, movie days/nights, mentor trips to dinners and shopping, etc... From the counselors, staff, nurses, teachers, and the head director, I want to thank you all from the bottom of my heart, for taking such wonderful care of my daughter, and making a huge difference in her life. We still have a long road to go, and a lot of work left to do, but Youth Villages made sure my daughter had the recommended therapies set in place, back in our home town, to continue with her progress. I also want to thank Youth Villages for providing our family a nice hotel to stay in while we'd visit. There was only one staff that I'd complain about and warn other parents of teen daughters about; Mrs. Dockery. She was mean and hateful to the girls, calling them names, and cursing at them. However, when around parents, she acts very sweet and kind. I surprised her one evening as I walked into the school, and I caught her screaming and cursing at the teen girls. As soon as she saw me, she changed her attitude real quick, but it was too late, I had already heard how terrible she verbally abused the girls.