I dont know this person and Ive never done business with them. This is a defamation of character review. Requested google to remove this fake review 3 different times. This person is a bogus review troll that is hurting small businesses with their fake reviews. It doesnt make sense why Google wouldn't remove their review. Reviewers are not Google's customers. Shame of google for not protecting its GMB customers.
I made an order with the Apparel Shack for Drew Drechsel's limited edition bundle of signed products, which was expressed to have free shipping. Almost a month later I was contacted and told I needed to pay extra to receive my order. When I asked them to clarify that they indeed wanted me to paywhen the website never specified restrictions on the free shipping and my order had already gone throughthey said that it was a beta issue that had caused my Canadian address to receive free shipping and I needed to pay or be refunded. When I spoke to Paypal about this, as it seemed unfair I was being made to fix the mistake of the website, Paypal opted to open a dispute on my behalf. The Apparel Shack then cancelled my order instead of doing right by the customer. This was an extremely disappointing experience all around, especially since I spent so long anticipating that I would be receiving these items. Any other business would have understood it was their responsibility to fulfill the order as originally promised, regardless of if it caused an out-of-pocket expense.
Impeccable customer service! Heath always goes above and beyond to meet our deadlines and work within our budget. He is detail oriented and has a great aesthetic eye. Wouldn't go anywhere else!
Amazing customer service, fantastic quality! Heath has been able to work with any stage of an idea and final product is always great. Will definitely continue to us The Apparel Shack for all our tshirt projects!
Austin, Thanks for trusting us to get the job done.
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5
Anytime I need something, Heath is there to help. I recently needed 800+ cloth masks for graduating seniors to wear during commencement ceremonies (social distancing guidelines, thanks COVID). Heath answered my call and supplied what I needed THAT DAY. Not only that, every time I order something, Heath gives me multiple options to fit my needs. He doesn't over sell on pricey materials or items. He always gives me the best product for my budget. And, I know he works painstakingly hard to make sure every single piece that leaves his shop is the best it can possibly be.
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