Called for an estimate on some prints, never received a call back. They seemed to be more interested in posters and color prints than my 100 page blueprints set.
I submitted artwork twice for printing. I called in the first time and they socialized someone would contact me once the order was received. No one did, so I reached out and forwarded my confirmation of submission. The contact at Beeline for fine art prints responded that someone in IT would look into it, and asked me to submit again. She asked that I email her once I submitted the photos so she could confirm receipt. The second submission was received 9/7. There was communication about sizing, copies, etc. I got a quote in pricing and then nothing. I stopped in once about a week later, no prints completed. I waited another week or so, and called. No prints. I sent one last email on 10/29 and finally got a response that there were no prints because a work order was not created. She asked me to contact her and let her know if Id like the order printed. I did not respond and finally ordered through another fine art printing company. Then I began getting weekly invoice emails for payment! I had disregarded them since they seemed automated and I had no prints. When I got one with a direct message asking how I planned to take care of my invoice, I responded that I did not receive prints and wouldnt pay, but if prints are now done (January), they could send them to me as a curtesy free of charge and left my address. I got an email back apologizing for the breakdown in communication and letting me know my prints were disposed by shredder.
Thanks so much for the kind words and 5-star review Kevin!
1487353992
5
Trent at Beeline and Blue help us (fellow reprographer) with settings on our Oce wide format. Highly recommend this company since they know what they are doing.
I had to drop off a project for my spouse. The staff lady helping me was very patient and understanding that I was just the "messenger". Can't wait to see the results.
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