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Grace
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Grace reviews
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3,59
64 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1dHJTUWl3RRAB!2m1!1s0x0:0xfb4d5b04820b8f!3m1!1s2@1:CIHM0ogKEICAgICutrSQiwE%7CCgwIgOOGlwYQ2LKyyAM%7C?hl=en-US
Daniel Millar
google
https://www.google.com/maps/place/?q=place_id:ChIJv7j6myASbqoRjwuCBFtN-wA
Dear Daniel, Thank you for getting in touch with us. We take our customer service very seriously, so wed like to apologize that your recent experience with Grace was below expectation.We would like to help resolve the issue, however we will need to have your details. Could you please forward your reference number and best contact number to [email protected]? Kind regards, Grace Customer Service
1658963227
1
DisGRACEful is what they should be called. Delivery took more than twice as long as initially told. Half of the boxes look like an elephant had sat on them. A chest of drawers has been dropped multiple times and is beyond repair, absolutely destroyed. I would not recommend this company to anyone.
1663997786
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlcV9uOUl3EAE!2m1!1s0x0:0xfb4d5b04820b8f!3m1!1s2@1:CIHM0ogKEICAgICeq_n9Iw%7CCgwI2q66mQYQyJXvygM%7C?hl=en-US
Micheal Chorley
google
https://www.google.com/maps/place/?q=place_id:ChIJv7j6myASbqoRjwuCBFtN-wA
Dear Micheal, Thank you for your feedback. Were sorry to hear about your experience and wed like to investigate this issue further. We would greatly appreciate it if you could send your best contact number and move number to [email protected]. Kind regards, Grace Customer Service
1664146683
1
Had things damaged as well as my covers taken off my mattress. Every bit of timber eg bed table desk had dents in it. Poorly packed
1522664936
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnbGViZ3B3RRAB!2m1!1s0x0:0xfb4d5b04820b8f!3m1!1s2@1:CIHM0ogKEICAgIDglebgpwE%7CCgwI6IuI1gUQgJC8_QI%7C?hl=en-US
Peter McCormick
google
https://www.google.com/maps/place/?q=place_id:ChIJv7j6myASbqoRjwuCBFtN-wA
Dear Peter, Were glad you enjoyed your experience with Grace. Thank you for your positive feedback, well send this on to our moving teams. Kind regards, Grace Customer Service
1522705473
5
I had a great experience with Grace Removals moving some furniture for me from Hobart to Merimbula, NSW. The staff at both ends of the removal were dedicated, friendly and professional. Thanks Peter McCormick.
1499367445
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBd3I3b0NREAE!2m1!1s0x0:0xfb4d5b04820b8f!3m1!1s2@1:CIHM0ogKEICAgICAwr7oCQ%7CCgwIlZD6ygUQgKr8yQI%7C?hl=en-US
Derrin Clark
google
https://www.google.com/maps/place/?q=place_id:ChIJv7j6myASbqoRjwuCBFtN-wA
Dear Derrin, Thank you very much for your positive feedback. We're so happy you were impressed with the service Grace provided. We will be sure to pass on your feedback to the teams. Kind regards, Grace Customer Service
1499644606
5
Could not be happier with Grace Removals. From the initial visit by their consultant to the collection of our furniture and household effects and finally to the return of our things. They made the relocation from Hobart to the Gold Coast very easy. Fantastic staff who were extremely careful with our belongings. Absolutely no damage to a single thing was remarkable. The big thing for me also was they were there when the said they would be. On time every time! Thank you Grace Removals.
1524348647
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBeF91d2FBEAE!2m1!1s0x0:0xfb4d5b04820b8f!3m1!1s2@1:CIHM0ogKEICAgICAx_uwaA%7CCgwI5-3u1gUQgL_fgAE%7C?hl=en-US
Kevin Moore
google
https://www.google.com/maps/place/?q=place_id:ChIJv7j6myASbqoRjwuCBFtN-wA
Dear Kevin, Were sorry to hear about your recent experience with Grace. Thank you for getting in touch with us so we can look into this issue. Weve passed on your details to a Grace representative who will be in touch with you shortly to resolve the matter. Kind regards, Grace Customer Service
1524437610
3
In Hobart, Andrea Ripper was excellent. Comprehensive, efficient, professional customer service. The packing & loading process appeared to go well. And although we were warned that it could take 3 or 4 weeks for our personal effects to arrive in Cairns due to heavy rain delays, our effects arrived 'only' 18 days later. However the delivery & unloading process in Cairns was not as satisfactory. After being advised that the truck would arrive between 1 pm and 1.30 pm on Wed 18 April, by 1.45 pm there was no truck and no phone call. Upon my calling Grace, the person who answered the call advised that she was only the receptionist and didn't know what had happened. After she called back we were advised that the truck wouldn't arrive until 4 pm due to delays with an earlier job. The delivery crew were quite good however about four furniture items were delivered with minor levels of damage, it would appear due to poor packing/handling for a road/sea/rail/road transit. Grace have instructed us to make a claim for the damaged items.
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