Bmwoffremont reviews

1652934906

V K

google

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

1653039573

1

I purchased a Certified pre-owned (CPO) BMW SUV car from BMW of Fremont. The dealership markets the CPO cars as having gone through a rigerous 250 point checklist and proudly claim that they test every single bit that needs to be checked to ensure proper customer satisfaction. Fine, I thought and went ahead and purchased the car. Since I was based in Mountain View, I asked about getting the car serviced in Mountain View. I had two services pre-paid. I was told - No Problem, As Mountain View and Fremont dealership are part of the same "Autonation" group it should be okay to take my car to Mountain View dealership when the time came for service. I was handed two car keys and took the car home. I kept one key for myself and my wife took the other key. Next morning she tried to unlock the car and noticed the key doesn't work. She panicked and called me. I went to the car and tried her key, it didn't work. I got mine and tried and that worked. So I called BMW of Fremont and spoke to the sales manager who sold me the car. I asked how could the dealership claim to have 250 point checklist and still miss out the basics?? Why was I given the second key from someone else's car. No answer! I then asked the sales manager to help me get the issue resolved at BMW of Mountain View which was closer to me. He promised to call me back but didn't respond the whole day. Next day I chase again, this time (a Friday) the sales manager responds that he is not working so I should wait for him to get back next week!?! How can a company in this day and age stop responding to customer issues when one individual has a day off- I was shocked by the response! Yet I waited and called again on Monday to resolve the issue. This time, the individual responded by saying "I am not at work today, I will return on Wednesday and that someone will call me to resolve the issue". I was getting stone-walled and the dealership was showing no signs of addressing the issue. I was given two different names of people who would call me - yet there was nobody who reached out. When no one responded to me on Tuesday, I knew I was working with a very non professional organisation. Once they sold me the car, there was no interest in resolving any issues whatesover. I took Wednesday morning off work and drove all the way to the Fremont dealership to speak to customer services who after about an hour of excuses finally fixed the issue. It took me full 4 days from the purchase of a so called "Certified pre-owned" car and cost me half a day off work before I finally got the issue resolved. Frankly, I shudder to think what awaits next or if the car has any issues. I have already stopped a family member from buying a car from BMW of Fremont and will not recommend this dealership to anyone.

1679179322

Rutwik Kulkarni

google

1

1654185135

Purushottam Raj

google

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Fremont. Thank you so much for your feedback! We hope you have a great day!

1654331564

5

Sent for a recall fix. Ryan G was very helpful, polite and informative. Told me in stuffs in detail and soft recommendations. Offered me ride back home if I wanted, I had not chosen it earlier. The BMW of Mountain View tire center person was pushy, Fremont guys were awesome!! Will come back here again.

1652802836

moe jamal

google

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

1630525369

5

So far I have purchase 2 cars here. Service was great both times. I did not feel any pressure. In fact I think I spent a few weeks going communicating thru email before I ever stepped inside the dealership.

1680985451

Nurali Allana

google

1