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Trustsubaru
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Trustsubaru reviews
Information about Trustsubaru
4,32
278 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjb2RiWkdREAE!2m1!1s0x0:0xc6353cd84094425d!3m1!1s2@1:CIHM0ogKEICAgIDcodbZGQ%7CCgwI7dCP9wUQgO7f2QI%7C?hl=en-US
Veronica
google
https://www.google.com/maps/place/?q=place_id:ChIJYVroGPpawoARXUKUQNg8NcY
1
Drove +8 hours round-trip to view a car I was hoping to purchase only to be turned back around because the keys could not be found. I made sure to call ahead of time and schedule an appointment prior to making the trip. I specified which car I was interested in and they ensured me it'd be no problem, come on in. I was originally slated to view a separate car at a different location but cancelled those plans in hopes of purchasing the car of interest at this dealership, which I noticed had a fair amount of positive reviews. After being told the keys had been misplaced (only after making the trip there), I was given the choice to wait it out and see if they would turn up... I took a lunch, and returned a couple hours later only to have the guy I was dealing with, Jeff, text to tell me he had a family emergency and would be leaving for the remainder of the day- however, I found that because of a limit on employee scheduling due to covid, his daily shift had come to a close. Why he didn't mention his scheduling from the start knowing we'd had an appointment is beyond me... Fortunately the second gentleman was much more proactive and thorough. UNFORTUNATELY, however, no keys could be produced and we ultimately had no choice but to go home. Now, my real issue is that it's been 6 days now and I have not received a single phone call (or text, which the employee, Jeff, seemed fond enough of at the time). I was hoping for some kind of follow up... Not sure why no one's called to touch base since I'd made it clear of my interest in making a purchase from the very start. I have now called back twice. Twice I've been told I'd receive an immediate call back, and still I've heard nothing. What a total disregard for ones time. A very disappointing experience altogether.
1663293138
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlM3FLVnRnRRAB!2m1!1s0x0:0xc6353cd84094425d!3m1!1s2@1:CIHM0ogKEICAgICe3qKVtgE%7CCgsI0q2PmQYQgNLOTA%7C?hl=en-US
Steve Ogden
google
https://www.google.com/maps/place/?q=place_id:ChIJYVroGPpawoARXUKUQNg8NcY
Hi Steve, we appreciate your honest feedback, as we are always looking for ways to improve. If you would like to discuss your experience in more detail, please give us a call at (661) 949-1535 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
1663291468
3
My review is based on the service of this dealership, not a review of my actual car. -Service- The service department is only good for the first 4 free services, otherwise its not worth the wait. It doesnt matter if you make an appointment because they still take walk-ins and are always understaffed. Usually 90 minutes for a routine service not to include extras. However, they do provide an Uber to take you somewhere if youd like. Prior to my last service the back left tire was showing low pressure. After I left it was still showing low pressure. Either the tires were not rotated or theres something going on with that sensor. Also, I dont know if they are like jiffy lube and top off your liquids but when I left my windshield washer fluid reservoir was empty. -Staff- Staff have always been nice with a good attitude. -Sales- Nothing to add and it speaks for itself.
1548381826
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJcDVtYzFBRRAB!2m1!1s0x0:0xc6353cd84094425d!3m1!1s2@1:CIHM0ogKEICAgIDIp5mc1AE%7CCgwIgt2p4gUQ95HXhQM%7C?hl=en-US
John H
google
https://www.google.com/maps/place/?q=place_id:ChIJYVroGPpawoARXUKUQNg8NcY
John, Thank you for noticing, we appreciate you taking the time to let everyone know.
1548448855
5
Elmer if the service department went above and beyond to assist me on my visit.
1628029386
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhMlp5SGFREAE!2m1!1s0x0:0xc6353cd84094425d!3m1!1s2@1:CIHM0ogKEICAgICa2ZyHaQ%7CCgwIyoOniAYQ4MvwrQE%7C?hl=en-US
Shelly E.Rawlins
google
https://www.google.com/maps/place/?q=place_id:ChIJYVroGPpawoARXUKUQNg8NcY
Shelly, Thank you for the nice compliment, We would love to help your friends and family with their transportation needs. We hope to see you again soon.
1628030398
5
What a positive dealership without pressure that comes with car buying. Nathan was awesome in helping us with our needs. We will definitely be sending friends and family here for their car buying needs. We will be repeat customers.
1590352569
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjNUxPTVpnEAE!2m1!1s0x0:0xc6353cd84094425d!3m1!1s2@1:CIHM0ogKEICAgIDc5LOMZg%7CCgwIubWr9gUQqIum5gE%7C?hl=en-US
Erick Luna
google
https://www.google.com/maps/place/?q=place_id:ChIJYVroGPpawoARXUKUQNg8NcY
1
Horrible customer service with unrealistic numbers. The sales agents like playing cat and mouse games. Dont be fooled by their tactics . They quoted me at 600$ Per month for a lease with 12,000 miles with 1000 $ down for a premium crostrex.
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