AllStar Logo reviews

1492594621

Autumn Hernandez

google

1

CUSTOMER BEWARE: This company is deplorable. I have waited 3 weeks for a refund and have gotten nothing but lies and the run around. Their sales department and "supervisor" are very quick to contact you if you are inquiring about a potential order but should you need to to facilitate a return and need a refund expect them to stall. Apparently the "supervisor" who I assume is the owner is the only one with the ability to provide refunds and he always seems to step out or is unreachable when contacted. This company attempts to position itself as a legitimate company but may not be anything more than a group of 5 people with unprofessional and unethical leadership. Do yourself a favor and go with a reputable company. Additionally I posted their Facebook page and my msg was deleted. I have the screenshots and will share on my own page . After finally getting a response from someone who claimed they would process my refund I received an email confirmation saying the credit was sent. After checking the link provided NO credit was sent. I don't know why this company is going out of it's way to steal 250.00 from me . To go so far as to falsify documentation is a new low. It's sad because we a small neighborhood preschool . We will be moving forward with starting a report with BBB.

1421609481

merida miller

google

1

Let me first start by saying that I work for a very large apparel company and have worked with hundreds of different companies all over the world. I have never run into so many problems with a company, let alone a company whose job is to embroider jackets and polos. I was ordering team jackets for a personal project, a total of 23 jackets, I cant imagine what would have happened if there were more. All Star Logo loves to continually lie to the customer about when their product will be shipped. The manager is apparently NEVER in the office so you cant ever speak to someone higher up. And forget about their guarantee of: "Ready to be shipped to you within ten (10) days or less." Thats a lie as well. Here is my documented account of what happened (Im usually not much of an extreme reviewer, but my experience was so bad I want to save anyone I can from the same pain): 12/10- Started working with AllStar Logo, sent in art work and began dialog of order 12/11- Order was placed, I approved the artwork, and money was extracted from my bank account 12/19- Was told the order would be shipping out 12/23 12/23- Order did not ship 1/05- Was told order would ship out on 1/06. After I complained that this was not what was promised, I was told, You also have to understand that it is the holidays and we did not work most of last 2 weeks. That is why it is taking longer than the usual, but we will ship them out tomorrow at the latest. Really great customer service, as you can tell. No one warned me about production delays when I was originally provided with a shipping date (Dec. 23rd), which to my knowledge is BEFORE the holidays. 1/06- Order still did not ship 1/09- I was sent ANOTHER artwork approval almost a full month after my original approval. 1/14- Finally received the order, but missing 1 jacket (for the coach) from the shipment. The coachs jacket was marked as shipped in the paperwork, but I emailed them immediately only to find out that the item is on back order until mid February. I find it unforgiveable that they didnt bother to notify me about this PRIOR to my finding the mistake in the paperwork and asking about it. All Star Logos only redeeming quality was once we got the jackets (a full month after ordering them) my teammates really liked them. The look and fit very nicely, but considering All Star Logo buys these jackets from another company, its really no compliment to them. If a 0 star rating was possible I would give it to All Star Logo. What a mess and a headache. Please, for your own sanity, do not work with them and take your money somewhere else!

1533160206

Katelyn Ott

google

Thank you for you review. We're really glad to be of service to you.

1533160951

5

Towels arrived perfectly on time and it was a rush order. We only had a week to get them made and shipped across the country! They looked great and were very soft. Edmond was such a great help and always very responsive. Really great experience overall.

1550012037

Cindy Grasso

google

5

Excellent as always!!! I have ordered different types of apparel to promote my business three times now from AllstarLogo. I've been consistently extremely pleased with the product, the service, along with embroidery and pricing for this job. I would for sure recommend this company to other businesses.

1534442321

Sara Varon

google

1

THEY CHARGED MY CREDIT CARD AND NEVER SENT THE ORDER! I ordered in January, it's August of the same year. I sent many requests for them to refund my money, and at first they made excuses and then they ignored me. DO NOT DO BUSINESS WITH THESE PEOPLE!