Hey Esther, We want to apologize for your unpleasant visit. We've been short-staffed due to the pandemic, and while the sales agents whom you went up to may have seemed free, they very well could have been working on a design, another online order, or related. However, that's no excuse for lack of acknowledgment. Thank you for providing us your valuable feedback. Our management will make sure to bring up these issues during our next meeting so that we can address it with our team and ensure that it does not happen to anyone else. If you have any more questions, please feel free to send an email to [email protected], and we'll be happy to answer. Once again, we are very sorry for the experience you encountered and just want to thank you for taking the time to leave us feedback.
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