Nashvillehost reviews

1629902228

Danielle Sisco

google

Hi Danielle - Unfortunately, the owners of the property, you booked, sold their home and the unit was no longer under our management so a cancelation had to occur and it was out of our control. We apologize for any inconvenience this caused in your travels.

1629841741

1

My friends and I booked a VRBO through Grand Welcome and a month before out trip, we received an email stating Grand Welcome has canceled our stay and any remaining costs for a new place to stay will be on us. After multiple communication attempts with the Grand Welcome staff and countless disrespectful phone calls, Grand Welcome let us know they took a gamble on our stay as they did not have a contract signed for the month of our booking with the VRBO host. Not only were we out of a place to stay because Grand Welcome was careless and unethical, they did not help us with anything further, offer us any sort of discount for the trouble they caused us, and refused to connect us with a manager when we called in pure panic trying to figure out what we were going to do. Thank goodness for Airbnb - they could not have been more apologetic for what we experienced with Grand Welcome/VRBO and offered us help finding a place to stay in our price range and bed/bath/distance requirements and even gave us a small discount. My friends and I are disgusted with the way we were not only spoken to, but treated by the Grand Welcome staff - specifically their lower management - who refused to work with us or connect us with their higher ups. Unless you want to deal with the panic of not having a place to stay in your price range a month before your trip when you have flights and rental cars booked AND be spoken to like you did not just spend $3,000 on a place to stay through their company - I strongly recommend you do not utilize Grand Welcome or VRBO. You do NOT want to end up in a situation like we were in. Since I cannot respond to your comment I will edit a response into my original review: Like I stated, your company was incredibly disrespectful, refused to connect us with management, refused to help us with other accommodations that fit our budget and needs - hence why we booked the place we did - and lied to us, the same way you just did in your response. We were told by two separate people multiple times that your company did not have a contract signed with this host for the month of September yet still allowed us to book. Therefore, you trying to blame the host for selling there home when in reality YOUR COMPANY did NOT have an official contract with the host for the month we booked is not a valid excuse. Your "manager" at the time we called proceeded to tell us both your employees "lied to us and don't what they are talking about because they are new," yet those two employees she spoke about that way could not have been more helpful given the circumstances and verbatim told us "we don't agree with how they are handling this situation but there is nothing I can do personally and I am so sorry this happened to you guys." I highly suggest you learn the values of respect, customer service, and loyalty very quickly or I can assure you your business will not last without those three things. You have lost our business for good and the business of everyone we know. To say we are disgusted with this experience and your insincere, lie of a response is an understatement. Best of luck - you need it.

1654533306

sherry reed

google

1

It would be negative 10 if possible. Modern Morningside in Nashville doesn't have any queen beds as stated, it is a king and two full. There was a washer in middle of hallway upstairs, the fan didn't work in 3rd bedroom, drawer broken on nightstand in 3rd bedroom, no remote to the TV. Called for maintenance 1st day and was advised they would be in contact, finally received a text 2hrs later stating they would be here by 11am the next day. They did not show up. Called back and was told they would contact maintenance to find out why. Then was told maintenance wouldn't be here till 1pm. You don't actually get to talk to anyone on site, just a call center located who knows where. On site doesn't call only uses text so they don't have to interact.

1620307269

Felecia Malone

google

Thank you, Felecia! Visit us again soon!

1622554077

5

Quality rental that will meet all of your needs. Manager is extremely nice and accommodated additional needs without a problem. I would recommend this location to anyone visiting the Nashville area!

1619562868

Black Indian Shrimp

google

It's the best city ever! Thank you for joining us!

1622554120

5

Amazing place to visit, love the scenery and view, definately on my list for future visits!!!!!

1643204725

Jared DeValk

google

5

We love working with Grand Welcome! They are prompt with payment and are great with communication. We definitely think they are the best airbnb management company in Nashville.