We appreciate the opportunity we had to commit ourselves to your success and the chance we had to exchange views on how our combined efforts could have led to a better outcome.
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I am extremely disappointed in the services from ROAR! I trusted them to build a new website and take over the marketing for my small business. We were getting decent results from a smaller company, so I thought this was my chance to "level up" and get even better results. The results have been worse than I could have imagined. Although everyone on the team is very nice and seem to be trying their best, it was a huge mistake to trust my small business marketing to this team. They have no expertise in my industry but assured me that basic marketing principles would transcend this issue. It appears that is not the case. The bulk of what they have written for website and blog content is very far off the mark for the tone and content in my industry. Their google ads were bringing us close to zero results to the point where I asked them to stop them so it did not continue to waste more money, yet they are still charging me the full amount for my monthly service fee due to my contract with nothing to show for it. Ironically, our website traffic has actually increased since they stopped trying to promote us through ads. They built my entire website around key words for "Orlando." I trusted them when they said this was the way to go, but it turns out we would have better off with "Winter Park" where my business is actually located. They admitted to the error in judgment but did nothing to offset the loss, in addition to being very slow to switch everything over to the correct key words. For as much money as I am spending per month, we have 1/3 of the number of new clients on a monthly basis compared to the prior company and I'm paying 4x as much. When I was about 3 months out from the end of the contract, I asked them to terminate the agreement early if they'd be willing - especially given that they readily admit that the results are not where they hoped they would be. They refused. The effort and deliverables I have received since expressing my desire to discontinue are beyond disappointing. As a small business owner myself, I would not be able to sleep at night knowing I'm taking someone's money and not delivering what I said I would. When that happens with my own clients, I give them a refund. I'm not even asking for that. I am only asking to stop paying for something that I am not getting any benefit from but the answer to that has repeatedly been excuses. I have no other course of action than to write this review in the hopes that other small business owners in my position do their homework before trusting ROAR to provide results in an industry they are not familiar with.
For the past seven years, ROAR has been hosting our website. They have provided excellent customer service responses with extra efforts provided by Mandy Austin on a wide variety of requests. It was a pleasure working with ROAR, and hopefully, our paths will cross again.
I have been working with Roar internet for over 5 years and have been very satisfied! Not only do they build great custom websites, their hosting has been over the top! Their staff is very attentive, and strive to meet the customers needs. As technology is constantly evolving and changing, you really need a professional to keep your organization connected and in touch with the latest trends and pathways to stay connected. Roar internet is a great partner!
I have been a marketer and copywriter for my own businesses for over 25 years. Additionally, I have consulted with some of the best known names in marketing, paying up to $1200 per hour for consultations to learn how to get better results. However, I do Not have the time to learn all the details of the AdWords interface. Because of that, I have hired multiple AdWords consultants over the past 10 years. All of this gives me a large database of experience to evaluate Matt Webber from Roar marketing. He knows the ins and outs of the Adwords interface. Matt is a true expert at Google AdWords. Time after time, I saw him demonstrate total mastery of all the little details that other consultants had sometimes overlooked. This attention to detail is one of the keys to success in Adwords. And Matt’s fees are reasonable and affordable to virtually every business owner. Matt teaches in an easy to understand, step by step manner. If you “get it” quick, he moves forward at your pace. If you need more time, if you are struggling to understand how to implement what he taught, he patiently adjusts to your speed of learning. He is totally professional. 100% Reliable. I have made Matt my go to guy if I am stuck on an Adword's issue. If you need Adwords consulting or tutoring, I recommend you try him.
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