I ended up waiting 3 hours only to walk away without a piercing. The two guys in the front were both condescending and arrogant. Besides the long wait, the way they both spoke to customers was enough for me to walk away. None of the jewelry is priced so you have to ask about each piece. All the pieces seemed overpriced. This place sucks.
While I agree with many of the reviews for this business (incredibly clean, professional and friendly staff, a wide variety of piercing jewelry choices) I would not rate my experience as highly. My main critique is time- I spent 2 hours here, from when I arrived (and was placed on a waiting list) to when I left after my piercings. It was a random Thursday at 3pm, so I imagine their weekend wait times must be insane. Once my piercer actually got to me, I was out in maybe 10 minutes. I really think if this business can get this busy, they should be appointment-only, so their customers aren't wasting their time. I also thought it was overpriced- $190 ($160 + tip) for two lobe piercings with the cheapest jewelry they had is a bit steep. A final note of caution, google maps brought me to the wrong location so I had to circle the block to actual get to the Shaman parking lot.
CONS: Long wait: There was a 2 hr wait after checking in for my service. Make sure you bring snacks while you wait in the parking lot. Surprisingly, there were a lot of people there waiting. They take your phone number and provide text updates. I called in every 30 minutes or so when I didn't hear anything, and they said there isn't a away to track my status over phone and it could only be done through text. Once it was time for me to go inside, It took another 30-45 minutes before they finished. Expensive: I paid around $150 for a piercing and the jewelry PROS: I love my piercing, so I guess the wait was worth it. I followed their instructions and haven't experienced any irritation or infections.
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