Our business hired Pancake Creative to do a simple Shopify store for us. John Buckingham, the owner, was incredibly frustrating to work with. We lost confidence in him almost immediately. We continued down the path due to time constraints. Clearly he subscribes to the over-promise and under-deliver precept - a terrible practice in any business. Instead of coming to our weekly meeting prepared with information to present and choices to offer he would sit on the call and actually make the changes live which was a huge waste of everyone's time. Ultimately our corporate brand manager had be brought in to hold his hand. We were charged about 3 times the going rate (hindsight-shame on us) and the end product provided was half baked and not well done. Missing vital data such as SEO, tags etc... Now, he wants more money than initially quoted/contracted for and we are refusing to pay - we had to hire another professional to finish the work. Mr. Buckingham is threatening to basically crash our site and legal action as well - all over $1,200 after he has been paid nearly $6k. We just launched a Kickstarter campaign so this is problematic. His permissions were revoked weeks ago so he must have a backdoor into our site. I am writing this review because I would like to spare others the same experience. Will update as situation unfolds.
John and his team have been fantastic to work with. We hired them several years ago to design and build a website. They were right on budget and did a great job for a fair price. Since then we've had them migrate servers, perform routine maintenance and do many updates. They do a great job.
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