Buyers beware. They have very poor customer service and will steal your money if given the opportunity. Dont order anything from online. I had ordered a custom pks grizzly knife with a special sheath. Total came out to over $200. I was told to give 4 to 6 weeks for delivery, but the covid 19 epidemic hit about 5 weeks into my order. I called asking where my order was and they said it would be another couple months. So i patiently waited and still no knife. I then called and asked again and requested a refund. They said they would refund my money amd never did. So i called yet again and explained my situation only to be told that they would have to investigate. Long story short. Terrible customer service. Thieves. Unprofessional.
I love this company and their videos on YouTube. However I finally ordered a product on Saturday last week its now Thursday and it still hasnt shipped. Let me be clear this rating is only due to shipping time. I will be updating once my order is delivered.
Im very happy with both the leather belt pouch and the mini inferno I ordered. The pouch is very nicely made and Im sure I will get years of use from it. The mini inferno is a hand bit of kit to have on hand when conditions are not helpful to make a fire. I have yet to make a purchase from Self Reliance outfitters I have not been happy with.
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