purchased a ring and only wore it a handful of time's and a stone went missing. as I read review after review it seems like this is a regular issue with Effy jewelry. Very poor quality
This great Jeweler has come through for my wife with 6 Stars******* EFFY really stands behind their product quality and workmanship. They were very nice to work with, they made it very easy to get a favorite ring of my wifes that is 3 years old repaired beautifully and returned in an overnight package, and just like new. Thank you EFFY
Very nice jewelry. If you special order it takes a very long time. Ordered an Emeral ring middle of April, received it end of August. Four and a half months!
I ordered a pair of earrings for my wife for our anniversary. Maybe it was last minute, but the item said free 2-day shipping and i had 12 days before the anniversary. I purchased the earrings on their website and received a confirmation email, but no emails with any tracking number or shipping information, which they stated they would provide. I called the customer service multiple times a day (during business hours) for a few days straight and got no answer. I also wrote 2 emails asking where the product was and why I hadn't received it after a week. Not until i wrote an email calling them thieves, etc. and went to my credit card company to cancel the payment did they respond. Finally they contacted me on day 14, but I was in a meeting so they left a voicemail asking me to call them back. i called the number they left me, and again got no response, even though i left a voicemail. Eventually the earrings arrived about 3 weeks after I put the order in, and they contacted my credit card company to make sure i paid the full amount. They never returned my call to offer any discounts for their incompetence or even to apologize. They got their money so they must've been satisfied. Either it was extreme incompetence or they just don't care about their customers. I will never buy from them again and would highly recommend anyone considering making a purchase from EFFY to reconsider. They lied and because of it I was not able to give my wife the gift she wanted on our anniversary. EFFY is a disgraceful company and if they continue to operate this way, they wont be around for very long.
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