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Worldoffordalexandria
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Worldoffordalexandria reviews
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4,53
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPZ3FUSzVBRRAB!2m1!1s0x0:0x3e7456017704270c!3m1!1s2@1:CIHM0ogKEICAgICOgqTK5AE%7CCgwI2f3vlAYQoOPIlQE%7C?hl=en-US
Kimberly Tilley
google
https://www.google.com/maps/place/?q=place_id:ChIJv9gA4Maxt4kRDCcEdwFWdD4
We are sorry to hear about your disappointment with your service visit. We will use your feedback to improve our customer experience in the future and we hope we can have a second chance at earning your busines
1654550905
1
The worst service ever from Ourisman Ford!!!!! The General Manager, Lee Brooks, displayed the same horrendous service from the Service Dept. I am extremely disappointed after sharing my list of frustrations - the lack of service I have received from his Service Dept, the lack of communication on the status of the parts for my car, how I had to wait nearly a month to get the parts, how I was called recently- the parts had arrived, how I made a 2pm service appointment and they tell me after being processed the service lane the mechanics leave at 2. It's Friday?!? WTH!!!!! Why would they schedule an appointment if they are unable to do the job????? They were looking for someone to stay late. I suggested to bring the car back and drop it off later that evening for early morning service. Cool. Not so fast. I heard from the Service Dept around noon. The car was ready for me to pick up. Great! I was excited. But then I thought to call back to make sure everything on the list was done. And of course, it wasn't. I was told they didn't have all the parts??? WTH!!!!! I immediately contact the GM and inform him of the extremely poor customer service I have been receiving. I spoke with him at length. I told him I use my car for business. He apologized for the poor service and.... "was going to take care of this immediately" and will speak with me soon. I waited and waited and waited for a status call. Never happened. I finally contacted Ourisman around 5:30p - asked to speak with the GM, Lee. The operator informed me Lee was gone for the day. I'll be damned!!!! Lee has left the building without informing any Manager, Assistant or Cashier anything about my car. Now I see. It starts at the top. The fact he did not feel the need to communicate with me after our conversation shows that he did not value me as a customer nor providing exceptional customer service. Had I not called back my car would have been locked in some gate for the rest of the weekend. As I explained to Lee I use my car for business. To bad this customer wasn't worth the call. Ourisman you failed miserably!!!! If i can give you 0 stars I would gladly do it!
1654096295
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPaEl6SVp3EAE!2m1!1s0x0:0x3e7456017704270c!3m1!1s2@1:CIHM0ogKEICAgICOhIzIZw%7CCgwIp4PelAYQ8MTq8AE%7C?hl=en-US
Jean
google
https://www.google.com/maps/place/?q=place_id:ChIJv9gA4Maxt4kRDCcEdwFWdD4
Hi Jean, thank you for taking the time to leave us feedback about your experience with us. We apologize for any inconvenience caused and would love to speak with you. We will have our service manager, Chris Browne, reach out to you shortly.
1654186062
1
4 hour oil change. My appointment was for 10am, I was 10 minutes late. There were no other cars in the two lanes waiting for service. It was a regular checkup - oil change, rotate tires and additionally I asked for them to check the acceleration. I was told by Sue it would be 1.5 - 2 hour wait. I waited in the lounge, followed up a little after 2.5 hours. I was told they didn't find anything with the acceleration and they still need to change the oil. How long does it take to drive around to check the acceleration? One and a half hours later still no word. It's 2pm!! I followed up by text, she said to go to cashier window. I waited there for her to show up. When she did, she gave the bill to the cashier and didn't say anything to me. I was there from 10:10am to 2:13pm
1654200310
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPdFBUZjl3RRAB!2m1!1s0x0:0x3e7456017704270c!3m1!1s2@1:CIHM0ogKEICAgICOtPTf9wE%7CCgwI9q_klAYQiMjIiAI%7C?hl=en-US
Christian Plumb
google
https://www.google.com/maps/place/?q=place_id:ChIJv9gA4Maxt4kRDCcEdwFWdD4
Hi Christian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!
1654248374
5
Sharetta Harris was extremely helpful and polite and we are very happy with our purchase.
1649607445
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyOExqOTRRRRAB!2m1!1s0x0:0x3e7456017704270c!3m1!1s2@1:CIHM0ogKEICAgIC28Lj94QE%7CCgwIlYbMkgYQiMy51QE%7C?hl=en-US
David Baron
google
https://www.google.com/maps/place/?q=place_id:ChIJv9gA4Maxt4kRDCcEdwFWdD4
Hello David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Ourisman Ford of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!
1649660150
5
Sharnetta at Ourisman was great! Thank you!
1653739572
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybDdlRC1nRRAB!2m1!1s0x0:0x3e7456017704270c!3m1!1s2@1:CIHM0ogKEICAgID2l7eD-gE%7CCgsI2N_DlAYQuOyxfw%7C?hl=en-US
Daniel Imholte
google
https://www.google.com/maps/place/?q=place_id:ChIJv9gA4Maxt4kRDCcEdwFWdD4
Thank you for leaving a review. We are disappointed to hear about your experience with us as this is not the type of customer service we aim to provide. We would love to speak with you more regarding this matter and will have our manager, Chris Browne, reach out to you shortly.
1654007557
1
Terrible . Came to get new key for F150. Service tech said two hours. After 3 plus hours and payment of $425.00, then waited 35 minutes for Ourisman to get the truck out of service bay and give to me. Their service has gone downhill, while their charges have increase by 3 times.
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