I booked what I thought was a tee time at Murray Parkway on Feb 1st. When I called to confirm I was told that I in fact did not have a time. My card was billed for a three some. The pro gave me a number to call to ask for a refund. When I called the number I was directed to an email address. I emailed them and explained the error in booking and billing and as of today 11 days later have had no hint of a response. I tried calling both the golf course and Foreup and cant get a live person. Ive read reviews on their great customer service but they must write them themselves.
Thanks for the review, Kyler! We're glad the difference is so distinguishable. Isn't technology great?!
1508777028
5
I was lucky enough to work at a golf course that implemented foreUP golf software. It was amazing to see the differences between our old, outdated software, and foreUP's amazingly fast, extremely efficient, new age golf software.
Thanks, Amy! We're glad our dedication to our customers is apparent. :) . We definitely have an awesome team!
1493221462
5
I've never seen a customer support team that is so dedicated to not just helping, but visibly striving to provide amazing experiences for each of their customers. The sales team knows their stuff, and the product team is constantly churning away, trying to make the product the best in the marketplace. Love this company!
Hi Geoff, thanks for reaching out! That does sound very frustrating. To explain, golf courses use our software to run their course. Because they can use the software however they want, and we can't modify their system or database of customers, our support is only intended for the operator of the system at the course. This would be why our reps would have directed you to the course itself to solve the problem. I'm sorry for the confusion and frustration! Hope you got things figured out. -Amy @ foreUP
1573246880
1
Was looking at multiple golf courses and their site changed the date on me. Checked out missing the changed date and customer service would not help me out. Skip they guys and call the course.
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