Thank you for your review. I am very sorry to hear that you and your daughter felt pressured to leave a review. Your feedback gave us the opportunity to improve upon this policy. I have since discussed this situation with each of our sales representatives. It is now company policy to request a review via email/text within one month of purchase, after the customer has had the opportunity to form their opinions. Thank you again.
1644083870
1
My daughter bought a car from this dealership. We already knew which car she was getting from looking on the website. The buying process could have gone a little faster. My daughter had to be at work by 5 and we made the salesperson aware if this at 4. The salesperson was older and very slow typing data into the computer. She had to retype the vin 3 times. By 4:40 we were done with everything except putting on the 30 day tags. The salesperson then insisted that my daughter leave a review before she left after I told her again that she needed to leave for work. Because she was incredibly slow, I went to pull my car around so she could drive it to work while I waited for her temporary licence plates and would drive her new car home. By taking my car, she was able to get to work on time while I finished everything up with her new car. When she got home she told me that the salesperson wanted to see the review that she wrote before she posted it to make sure she left 5 stars. Really??????? Punking someone into writing a review when they're about to be late for work is not the way to get 5 stars. I'm pretty sure she wouldn't have asked her to do that if was still sitting there. Giving a review is not a requirement for buying a car and reviews can be modified later! That's why I'm giving this salesperson 1 star.
Thank you for your feedback. We treat all of our customers as family, which is why we are both transparent in our policies and procedures at settlement and go to great lengths to work with our customers. Our goal is for every Airport family member to satisfy their loan in full and purchase a second, third and fourth vehicle with us! We've been in business 24 years by helping people do just that! We are clear on our policies; Any lapse in insurance coverage and/or failure to remit payment within 10 days of the contractual due date will result in the loss of driving privileges. We call, text and email our customers, and contact the references provided, prior to any disruption of driving privileges. We include our Signature Life of Loan Limited Warranty with every sale, protecting our customers from incurring the full cost of repairs that will inevitably be required to maintain their vehicle. We cannot see your name in this review, but I can say with confidence that regardless of your situation, I know Tiffany in our service department did her best to assist you. If you'll kindly reach out at 540-658-1900, I'd like the opportunity to speak with you about your concerns and find a resolution. Thank you, -Blake
1637243720
1
Theyre truly the worst dealership ever , instead of making phone calls , they are quick to disable your vehicle with no problem not only that , they sold me a bad truck that only had one driveshaft , my transmission was bad I will not purchase another vehicle from them stay away from them
Donna was fabulous. She made sure any concerns had were fixed and it was a easy experience to purchase a used car. I will definitely come again to get another car. Thank you
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