Hello, Kelvin, we are sorry to see that you didnt have a five-star experience at our Winston Salem location and we assure you this is not our standard of service. We will be passing on your valuable feedback to local management for review, and we thank you for taking the time to provide us with your input. -Alexandra
1592301288
1
Don't waste your time. I never been to a car dealer that had cars on the lot for sale but I was told that they did not have the keys for most of the cars. Especially the cars that I wanted to see inside or test drive. One dealer came out of the door and said don't look at the car and said that it was already taken. I said I was just looking and no need for him to make that statement. I will never drive 4 hours around trip to visit any Hertz Cars for sales and the un-professionalism that was directed at me personally. It you are selling cars, you should sale to everyone and not just a select few of people that you may be holding the cars for when you told me that you do not hold cars. Don't advertise cars that you can not or will not sell to certain people. I called 1st to make the sure the car that I selected was there before I drove there, then I get there and I was told they don't have the keys to open it. What do you think of this; anyone, please respond.
Hello, Ellis. We're sorry to hear about your experience, and well be sure to pass on your concerns to local management for review. Thank you for taking the time to leave us a review and providing us with this feedback. -Alexandra
1587766883
1
Horrible customer service, I wouldnt buy from them if the car was $1!
We love reading reviews like this. Thank you for the 5-star review.
1531147903
5
I recomend Hertz car sales to everyone I know and meet. We had a small scratch on the side of the vehicle and we took it back to them and got it fixed, no problem.
Hello, Lou, we are sorry to see that you didnt have a five-star experience at our Winston Salem location and we assure you this is not our standard of service. We will be passing on your valuable feedback to local management for review, and we thank you for taking the time to provide us with your input. -Mari
1592806794
1
Had the same experience as the previous person. Dozens of cars on the lot and they couldn't find keys for a couple cars I asked about or I got the line about " this car or that car aren't for sale." Then why have all these cars on the lot and not be for sale?! On top of the that, I left my info and they said they would get back to me when the cars were available. THAT WAS 2 DAYS AGO AND NOT EVEN A COURTESY CALL BACK. Guess they're not really trying to sell cars and all this is just for show for their shareholders. WASTE OF TIME DON'T BOTHER GOING THERE. Btw, this is the location in Winston Salem.
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