Best Western reviews

1407264204

Shalanda Smith

google

1

I will NEVER stay here again. I recently visited this hotel July 31 - Aug. 3 with my family. We held our family reunion at this hotel with about 85 guests. On day one, we found a roach (let them tell it it's just a Palmetto bug - GROSS!) on our bed. My boyfriend removed the bug and we stripped the bedding and everything. The only reason we did not complain then was because ALL of my family was settled in and the reunion was starting. We did not want to cause a stir because everyone would have left immediately. We thought it was an isolated event UNTIL we found another one the night before we left on the elevator as we were waiting to ride! The men killed it and we all got on. As soon as I arrived back to my room, my boyfriend went to use the restroom and found ANOTHER one. He killed it and left it on the floor to show proof to the front desk. We also have a picture of it. We complained and the front desk lady was apologetic and said that she did not understand why Tesh (the manager) decided to spray the hotel for bugs on the weekend that they were busy and raining. She was disgusted when she seen it in our room. I did not sleep in my room that night. We asked to be moved (since it was over in the morning we could not check out and leave our family) but that was not an option because they were full. We sent Tesh Patel an email on Saturday night about it. He did NOT respond. I had to call him to get a hold of him. He did not apologize and he said that those bugs do come in and it is not under their control. They could not refund me any money. The only thing he could do is take 10.00/night off. Are you kidding me? Then he said he would refund me one night stay ONLY if I faxed him a letter stating that I wouldn't write a review. Of course, that was not an option. I had to go through Best Western Customer Care to get the refund. I called him back to let him know that he did not help me to reconcile anything and Tesh stated that it looks likes Best Western took care of me. I told him they could only do one night refund and the rest was up to him. He was not willing to refund our stay and NEVER apologized. Nobody should be used to the bug problems that they have! And it's a shame that he was not willing to fix the problem or provide customer service. He told me that they were not affiliated with Best Western Customer Care because they were independently owned so he doesn't have anything to do with what they say. But as soon as he found out they refunded one night stay, all of a sudden he says it comes out of their pocket and it looks like they took care of me. They did but he did not! Tesh Patel is very rude and does not care about his customers. As long as you already paid, that is all he cares about. I will say that the front desk staff is very nice and helpful during your stay. Not to mention: IT STINKS!!! It smelt musty and like moth balls on the second floor! Do not stay here!!!!

1423429776

Kindralyn Lott

google

1

Just called in to make reservations for me and my family and the guy that answered the phone was RUDE!!! Pratik Bhakta was his name and he informed me that he is the manager. I don't know if he was mad because he had to work today or what but he was just plan out RUDE for no reason. Beware if you decide to stay here on your family journey. I sure hope their rooms are nicer then their service. Once we check in, I hope to have the opportunity to meet this gentlemen so that we can have a candid conversation with the topic being CUSTOMER SERVICE, PHONE ETTIQUETTE, and how to take RESERVATIONS.

1368297169

Chun Him Ling

google

5

Great and quiet place to stay! Reasonable price and facilities~ Clean bedding and sharp TV!

1368150999

patrick bayne

google

5

Here on work but feels like a vacation

1441394791

Chad Maynard

google

1

stayed last night and had to get up and leave due to infestation of bed bugs at 1130 at night. Do Not Stay Here. I took pictures and video