It's great you are having an event today, but I would ask that next time you update your store hours so potential customers aren't left standing outside when you are supposed to be open. It's a simple courtesy and makes me think twice about doing business with you. Time is precious, and customers have many options today.
Always call before you go. I've gone 3 times when the store should be open, and it is not. They shut down and open at seemingly random times. Service is good, but there are much better places that treat you like a long term customer as opposed to CH. CH is a bit more high pressure than most.
Sort of average service. A lot of high end items, nothing for lower or middle end (< $500). Only would recommend if you want really nice jewelry to even take a look in here.
Gold price fluctuates just like stocks. The price quoted to your team member was without sales tax. With your deposit, we locked in the price of the gold for your order. When the coins arrived, we asked your team member to pick them up. Now, you are asking us to adjust the price because gold dropped. We can't do that.
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Don't be fooled by CH Premier Jewelers attempts to mitigate my review involving their "bait and switch" scheme. Several weeks ago we decided to purchase 30 US gold eagle coins from them (to be given to our employees to celebrate our companys 30 year anniversary). The price they quoted was $2,250 per coin and would require a down payment of $30,000 which we gave them. After several weeks the coins arrived and we went to CH Premier Jewelers on Apr. 8 2022 to finish the purchase. However, CH told us we now had to pay $2,450 per coin since the price had increased. So we looked up the going price for US gold eagles and found out that the price actually decreased to $2,110 per coin! To confirm the lower price, we then decided to go to San Jose Coin Shop (in Willow Glen are of San Jose) that day (Apr 8, 2022) and were able to purchase one gold eagle for $2,110 (no sales tax). Also, San Jose Coin Shop offered us a $25.00 discount per coin if we purchase all 30 coins from them. We then went back to CH Premier Jewelers and told them about the purchase from San Jose Coin Shop, and were told by CH Premier Jewelers that San Jose Coin Shop's sale of the gold coin was illegal since no sale tax was charged. But according to CA Regulation 1599 CDTFA, this type of sale is exempt from sales tax. We have asked for a refund of our down payment, but true to form, CH Premier Jewelers is refusing to give us back our down payment. The matter is now in the hands of the District Attorney. Basically, CH Premier Jewelers is as corrupt as you can get!
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