On Tuesday, June 28th at approximately 11:08am directly in front of the entrance of Custom-Crete at 4433 Terry O Lane, Austin, TX 78745 a red Peterbilt truck with Texas plate 1L81256 threw rocks from their unprotected load directly at my car as they drove entirely too fast into the entrance of Custom-Crete. This caused multiple small cracks to my windshield. I immediately pulled into the business and asked the first person I saw where I could speak with a manager. I was pointed to the back where two employees told me to speak with the truck driver. I waited and when the driver was leaving the lot I asked him to roll down his window. As soon as I began explaining what happened he laughed in my face and rolled up the window refusing to even speak with me. From the parking lot I then called the office of Custom-Crete attempting to get an explanation, and was told to come up to the trailer on the upper level. Upon entering I spoke with Jason Lore who said he was the general manager. The ONLY thing they were interested in was deflecting any type of accountability or responsibility. I finally asked Jason Lore, "so you're telling me you're going to do absolutely nothing correct?" to which he answered "exactly". They said all of their drivers are independent contractors and Custom-Crete takes absolutely zero responsibility for the people they hire or work with. I asked for the information of the trucking company so I could contact them myself and Custom-Crete tells me they don't have that information which is at best their employees being incompetent and at worst this is their employee bold face lying. This company likes to post on social media how much they support veterans, but they would not even lift a finger to help this veteran. I'm disgusted by a company treating anyone like this, and doing everything in their power to refuse taking any accountability. The only good out of this is I can share this experience every week with the hundreds of people who attend my customer service class.
Concrete on time and concretw for exposed aggregate is definitely what you pay for! Truck driver very experienced didn't even have to tell him when to movw he would do it himself and very friendly staff. This is my 4th time doing business with them every time I've been content with there services.
Noon. July 16th. A truck with this companies logo raced cars to a merge point then cut me off trying to get in front of everyone. The truck was covered in concrete and debris and because of this trucks high rate of speed and careless driving my car got a pretty significant ding in the windshield. From all the other terrible reviews Im quite sure they wont do anything.
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