Barnsley House reviews

1649070353

May DV

google

Dear May, Thank you for taking the time to leave us a review, and we are so sorry your stay was not up to standard, you are quite right we have failed on this occasion and for that we apologise. We have indeed changed ownership, but we are proud to be under the Timothy Oulton flag, and we believe this is an incredibly exciting move for the hotel and our staff. Our GM will make contact with you, and we do hope you will give us another chance in the future. Very best wishes, Amelia

1649156436

2

Absolutely inept service. We had looked forward to a romantic getaway in the countryside and were expecting great service and accommodations after reading so many positive reviews. However from the minute we arrived, we were let down by inconsistent (and at times, straight up rude) service. To elaborate: no one greeted us or showed us the property when we arrived, we waited 20 minutes before anyone came to take our lunch order while we waited for our room to be ready, there was no turn down service at night, the maid walked into our room without knocking 2x, and the electricity completely shut off 2x due to the another room tripping the switch for the entire building (the fuse box was in our room for some reason). The room itself was very comfortable but it became apparent it needed maintenance - the inside door handle to the bathroom completely came off, and my husband nearly got locked inside. The manager did apologise for the maid and the electricity issues and applied a bar credit which we appreciated. We were going to let it go and try to enjoy the rest of our stay. Unfortunately, on the day we checked out, at 11:30am we requested a taxi for 12:15 to bring us to the train station. We confirmed this several times to two receptionists. We had a quick lunch, requested our bags, and waited as 12:15 came and went. At 12:20 we asked if the cab was on its way and we were eventually told at 12:30 that the receptionist was told the cab was needed at 1:15, essentially trying to blame us for miscommunicating. We were then told that she was going to sort it out but at 12:40, the only thing she appeared to be doing was eating her lunch. She showed absolutely no urgency and we ended up missing our original train and having to wait at the train station in the cold for 1 hour for the next train (the waiting area was closed as it was Sunday and nothing is around the station). At the same time, we noticed that people arriving were not even greeted by the staff and kept waiting for ages to check in, like we had been. One couple had to unload an entire trunk of suitcases themselves as the staff looked on passively. The receptionist literally told them, Yes, please, when the guy asked if he should unload his bags himself. Apparently, we were told the reason the service has really gone down hill is because the property has changed ownership in the past few months. Its incredibly disappointing to have to write this review as some members of the staff (the waitresses in the main dining room and the bartender) were very kind and helpful. I would never write a negative review unless absolutely warranted. I understand COVID has been very hard on the hospitality industry and the property has a lot of potential. Its just very disappointing when you spend upwards of 600 per night to have this many things go wrong and the staff to respond with indifference. A lot of these issues seem to stem from poor training and understaffing.

1651956867

Maria Gorinova

google

Hi Maria, I am so sorry the sandwiches weren't up to scratch, can I ask you email us you review to [email protected] and we will certainly look into these issues. We are delighted you enjoyed the service and scones! All the best, Amelia

1652089269

3

Went for afternoon tea and overall it was good, but the sandwiches were made with stale bread, which I find quite unacceptable. Three stars for: Absolutely gorgeous gardens, nice and friendly staff, and tasty scones.

1653519183

Peter Foster

google

Hi Peter - thank you for your lovely comments, we certainly agree! Hope to see you again soon :)

1653556665

5

Superb gardens and rooms combine with a great restaurant. It a hell of location to relax. The suites are superb and the setting second to none.

1638213550

Liz Caines

google

Dear Liz, thank you so much for your lovely comment and for mentioning Charlotte, that's very kind. We hope to see you again very soon. Best Wishes Emanuele - DGM

1638478564

5

The spa is terrific and Charlotte is wonderful.

1598773483

michael obianwu

google

Hi Michael, Thank you for your review - we would be very grateful if you could provide us with a little more information for your three star rating? Many thanks, The Barnsley House team

1598945660

3

Ok