Hi Rebecca, We are sorry to hear that - After checking, we noticed that your emails landed in our 'spam' inbox and was not seen by our sales reps. We take communication very serious. We called and left you many messages trying to reach you. Again, we are sorry for this issue and hope that it won't happen again. Thanks!
1501184403
1
This company never responded to my comments on the proof then ignored emails after when i was trying to follow up with them.
The quality of the sweaters was decent however the customer service needs improvement. After the initial email exchange to confirm the design, they stopped responding to further messages. The order was incomplete because some sizes were on backorder, but they did notify me of that and stated that the rest of the order should be shipped in two weeks. I take issue with the fact that the remaining order was not fulfilled in that time and they did not respond to any of my emails inquiring about the order status. Upon calling, I learned that the rest of the order would not arrive for another two months. Overall, the products are decent but they need to improve email communication and keep customers updated on order status.
Happy customer. Fantastic customer service. They provided beautiful live mock ups prior to purchase. Order was delivered prompt & as ordered. Thank You E Custom Wear.
Zissy, your review means so much to us. Thanks for your kind words and support.
1603348142
5
I work for Opus Operations and for the last year we have been ordering all of our uniforms from E Custom Wear. I find the experience unparalleled. Their customer service is outstanding, pricing most competitive, lead times reasonable, quality of the product is great. Overall I would definitely recommend them.
Hi Cassandra, your review means so much to us. Was a pleasure working with you. Thanks for the business.
1617844096
5
EXCELLENT.... Great quality, amazing customer service and fast shipping. Thanks
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