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Swiss
BLANC
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BLANC reviews
Information about BLANC
3,90
115 reviews
The opinions come from external websites
Last update: 01.04.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104380485094774343285!2s0x0:0x7e11a91c987019b6?hl=en-US
Miles Moseley
google
https://www.google.com/maps/place/?q=place_id:ChIJUUd788wadkgRthlwmBypEX4
Dear Miles, We are saddened to hear that you feel this way given that great quality service is at the heart of everything our entire team works so hard for. We have been in contact with the brand where you bought these pants as we believe the fabric was defective, which caused a colour loss. We are prone to believe this as our Garment Care Specialists carefully inspected the instructions of the care label and the pants were wet cleaned, as stated on the requirements of the care label, at 30 degrees celsius. The manufacturer has asked for the trousers to be shipped to Spain for investigation and potential replacement/refund of the trousers. We were very sorry to hear that you did not confirm the shipping of the trousers and that the issue, therefore, was left unsolved. Once again we wanted to say how sorry we are that this has happened. Rest assured that we take your feedback very seriously, which is why we have compensated you with a full refund and a credit if you decide to give us another chance. If you are not satisfied with the compensation, please do contact our Customer Care Team at [email protected] or call 020 8004 2630 and they will hopefully be able to help work out another solution. We clean over a thousand garments every day, and we have experienced many manufacturing errors and misleading care labels on different kinds of garments, but we are always willing to help our customers to solve the issues.
1564665279
1
My wife used this company's on-line service for a pair of expensive trousers to be dry cleaned based on their reputation. They managed to damage them beyond repair and after over month of communication about compensation all they have come up with is a derisory 25 discount off her next dry cleaning bill. I would not recommend this company to anyone.
1490643833
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s100192867286751424386!2s0x0:0x7e11a91c987019b6?hl=en-US
ej063
google
https://www.google.com/maps/place/?q=place_id:ChIJUUd788wadkgRthlwmBypEX4
Hello ej063, We are so sorry that you seem to have had a bad experience with us - this certainly does not describe the quality or service we thrive to offer our customers. As far as discolouration, and shrinkage go, this is alarming, especially as we are specialists in cashmere and natural fabrics. We would really appreciate it if you could get in touch with us as we have no record of your complaint or account, and would really like to both learn any lessons, and also see if we can remedy the problem. We have an artisan team of specialist who are often able re-work on a garment free of charge, and look at why the stains were so difficult to remove and if there is anything else we can try. If you tried to resolve this with a member of staff already and they were not helpful, we would be very interested to know more details so we can address the issue specifically as we always aim to be helpful and make records of customer concerns and complaints. So it would be great if you can email [email protected] or phone 020 8004 2630 and we will arrange an investigation and reclean, and discuss anything further we can do to recover your experience. Thank you.
1492019187
1
Awful drycleaner, they can't remove the simplest stain and they don't even tell you about it or explain why they couldn't remove it and when confront them they keep telling you we did our best, all my whites became yellowish and my beautiful cashmere all shrank and looks like they've been washed....very disappointed will never ever go back.
1507895479
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114855633718122256444!2s0x0:0xc770b91e0e520e3e?hl=en-US
Whitney Hawkings
google
https://www.google.com/maps/place/?q=place_id:ChIJiwfu5xYFdkgRPg5SDh65cMc
Thanks Whitney for your kind words! so glad you like our service.
1508322390
5
Brilliant company that is revolutionising dry cleaning. I am so happy to have a non chemical dry cleaning solution for my family!
1584662124
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s102253531927984907099!2s0x0:0x7e11a91c987019b6?hl=en-US
Maureen Papas
google
https://www.google.com/maps/place/?q=place_id:ChIJUUd788wadkgRthlwmBypEX4
4
A great team of very professional people who really care about what they do.
1638449784
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s101178606619583866502!2s0x0:0x7e11a91c987019b6?hl=en-US
Sep S
google
https://www.google.com/maps/place/?q=place_id:ChIJUUd788wadkgRthlwmBypEX4
1
I brought my Canada Goose jacket here for dry cleaning. They told me that theyll need to send it to a partner, so it will take longer and cost 50. I eventually got my jacket back after 8 days, and it was in the exact same shape as before with the same stain, almost as if it wasnt cleaned at all. So if youre taking your down jacket to this place get ready to be pay 50, wait more than a week, and end up thoroughly disappointed.
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