Hi Justin, we see you have copied and pasted your concern in several places and our response will be the same in all areas as well. We can confirm that you initially reached the support team regarding an email spam issue. We verified that a suspension was placed on the email address, but later removed. We can also confirm that the email, domain, and/or website were not vandalized or compromised. For reference, an email suspension can be placed on an account if an email address is detected for sending too much spam or for any suspected account security concerns. Our response reiterates that of our team working with you currently through the BBB. We apologize for any frustration and hope this message finds you well.
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BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after i got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called web.com twice and asked what happen to the employee who did it; and they said they will 'take action against the employee'; i filed a dispute on bbb; and now web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? so, the employee remains, and web.com is even protecting them. Very very disappointing to see that.
Steven Gregory, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (904) 680-6600 to discuss this further. ^LS
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