Hi Julie, Thank you so much for the feedback! We are known for our baked to order warm cookies and highly encourage everyone to order ahead, so we can bake the cookies just for you and have them ready in a box with our signature ribbon. While we feel that our cookies are best enjoyed right out of the oven, we do have cookies available for purchase on a walk-in basis that are cooled to room temperature if you are unable to order ahead - we can warm them up upon request. We do apologize if this was not explained to you during your recent visit. We would love the opportunity to win you over with our warm cookie delivery, so please reach out to us at [email protected] Thank you again!
1562004294
3
Eat the cookies while they are still warm. Otherwise nothing to get excited about!
Hi Bayli, Thank you for your feedback and we're so sorry for any frustration. Because Valentine's Day and the day before Valentine's Day are two of the busiest days of the year for us, we do have a more simplified walk-in menu to make for a quicker, more efficient experience for both the customer and our operational teams if you don't have the time to order ahead for pick up. We're more than happy to help you place a pick-up order over the phone that can be ready within 40 minutes! Feel free to email us at [email protected] and we'll be happy to assist.
1581622098
1
I normally love their cookies but I'm very disappointed in my experience at this location today. They told me I couldn't purchase cookies because they're only selling dozens for Valentine's Day. Smh it's not even Valentine's Day yet but I guess it's just screw all your walk in customers day
Hello Sophie! Thank you so much for taking the time to rate and review your recent Tiff's Treats experience! We strive to provide nothing less than a legendary experience to every single one of our customers and are so glad to hear this was reflected in your recent order! We truly appreciate this positive feedback! Hope to see you again soon!
1620771265
5
WOW the experience I just had has ensured that I will be a life long Tiffs Customer. I ordered some cookies to be delivered to my old unit at Dell Seton and long story short, couldnt tell if the cookies had made it to their final destination based on the photo of the drop off. I called Tiffs to verify where they were taken, and spoke with Jordan and WOW this woman needs a raise. She gave me the DEFINITION of customer service. I wasnt at all expecting anything other than a verbal conformation that the cookies were dropped off, but instead was given an entire RE-DELIVERY to ensure they make it to my nurses warm and ready to eat. Jordan was so kind and completely exceeded my expectations. She is lovely and I cant wait to continue giving Tiffs my business after this wonderful customer service!
Hello Komal, Thank you so much for your feedback and were so sorry to hear that your recent Tiff's Treats experience was underwhelming. While we understand that our cookies may not be for everyone, we want to make sure that this was not an issue with quality as opposed to a personal preference. Please reach out to us at [email protected] as we would love the opportunity to show you what the true Tiffs Treats experience is all about!
1640186453
3
Not sure what the craze is about but these were seriously the most overrated cookies ever. I got multiple flavors so I could compare. The customer service is great so I gave an extra star because of that but the cookies are extremely laughable. I could've bought a PACK of Chips Ahoy cookies for the same price as ONE Tiff's cookie, warmed it up, and I wouldn't have tasted a difference.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.