Rick, it's disappointing that you did not have a more enjoyable experience. I am sorry that our menu felt limited and that the show did not last as long as you were hoping. Thank you for bringing your concerns to our attention. I will look into the mix-up with the information provided on our website and share it with the right team so that we can make any necessary corrections. I hope we get another opportunity to turn things around next time. Thank you, Ted Ridings - General Manager - [email protected]
1654527751
2
Nice enough place, but 1. Don't believe the menu you see online. We had the options of burger, veggie burger, or fried chicken sandwich. Period. 2. Don't believe the hours of operation you see online. 11:00 on Saturday? Ha! Music started at 8:00. Server told us "last call" for drinks at 9:00, because the band would be finished at 9:30. 90 minutes?! This was a band whose normal shows last 3 hours+ out in the far-less-expensive suburbs, so I conclude that it had to be the venue limiting the duration of the music. Credit to the band for stretching that to 10:00, but wow... Food quality was very ok. Atmosphere was nice and sound quality was good, but overall, what a total disappointment. Go to any number of better music venues in or outside of the city instead.
Denise - It's disappointing that our service left such a negative impression and I apologize for the delay with your drinks and the mix-up with our brunch menu. This is not the five-star experience we pride ourselves on and I will address your feedback to make improvements. If you were willing to give us another chance I would like to turn things around for next time. I hope to see you then. Thank you, Ted Ridings - General Manager - [email protected]
1652101270
2
I will say that this was a complete disappointment. I wanted to visit and while Susan was very apologetic for being so short staffed, had I not been with others for mother's day, I would have left. we arrived and understood that they were short staffed and it was a busy day. Susan seated us and was fantastic, however, our server, kaniya needs some significant training on being a server. she cleared tables when no one was waiting but she could have taken our orders. she cleared 2 tables very slowly....i watched her. we were seated at 2:20. we arrived for brunch and waited 20 minutes for her to take our drink orders. She forgot the water and took another several minutes to take our order. When she was asked at 2:50 about brunch she said they weren't serving it , when clearly Chris (the outstanding server who helped the tables around us). We asked her for water twice. it took the longest 5 to 10 minutes. Chris offered the brunch menu to the 2 tables next to us and they were able to get brunch. Susan and Chris were great. we waited for almost 20 min for the check. she checked on all of the tables around us and only asked if we needed anything when we started to pack up and prepare to leave. the stars are for susan and chris. kaniya B needs some significant retraining because of her I will not be returning. good luck to anyone seated in her area.
Fantastic place for live music and events. I have seen so many great artists here. Great service as well! Thank you Lamar for such friendly and great service. You are the true spirit of hospitality. Highly recommend City Winery!
Brianna, while we are sorry to hear that the pizza did not live up to your expectations, we appreciate you taking the time to share. We value the feedback of our guests, and we will be sure to keep this in mind in the future. With regard to the rest of your review, thank you for the kind words about our spinach dip, wine, and atmosphere, and we hope to see you back again at City Winery Philadelphia!
1654707939
4
great atmosphere, good service, and yummy wine. the pizza lacks a bit of flavor and definitely isnt their best on the menu, but the spinach dip is amazing. go for some great wine and apps.
I want to sincerely apologize for leaving such a poor first impression. This is not the experience we intend for our guests and I'm so sorry that you were kept waiting. I will speak with my team about this situation to ensure we improve our processes moving forward. If you would like to discuss anything further, please reach me directly. Thank you, Ted Ridings - General Manager - [email protected]
1652475640
1
My first visit here was horrible! I had to wait a hour and 30 mins for a table because they were short staffed on Mothers Day! The waitress took forever coming over to just place the drinks. We had to call over the manager because our appetizers took another hour to get to us. We didnt even get a chance to put in any entrees. Overall, I was highly disappointed!!
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