Hi Nattalia, I see that you've already had a few phone calls with our team to get the matters resolved. The team is working to get everything straight for you.
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One of the worst software programs I've ever used. Clearly not set up for hotels. Customer support staff is nice, but hasn't solved any of the issues I've brought up even after several emails and phone calls about the same problem. Now I can't even trust any of the basic reports like payment and charges.
Due to the technical problem, I called this company more than 4 times, and I left voicemail 2 times. Also I had chatting with Sarah(?) on your website. She said she will give a notice to technical support team about my issue, but I think their technical support team is having long~ vacation during the whole summer :) or they don't care about customer :) We are experiencing enormous overbooking situations because of their neglect attitude. In other words, we are paying so much money for compensation to our guests. -------------------------------------------------------------------------------------------------------------------------------------------------- I will delete this review when they fix the technical problem. Be aware of this company. So far (2015. 7. 28), they called and talked with us when the payment due is coming. Other than that, I couldn't get any customer services. ------------------------------------------------------------------------------------------------------------------------------------------------- The problem solved by Aug 3rd.
We have used a lot of different systems before but frontdesk is by far the best. Great product, great functionality and awesome customer service. Highly recommended
If Frontdesk Anywhere could deliver what they promised, they would be a fantastic choice. Unfortunately they offer a lot, and deliver little. I've been a customer for a year now, still waiting on updates and "fixes" that were promised last May. The program as a whole is functional and gets the job done, but so many time consuming glitches in the software. I wouldn't purchase this product again.
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