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Polish
Swiss
Longines Watch Co. Francillon
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Longines Watch Co. Francillon reviews
Information about Longines Watch Co. Francillon
4,50
100 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhLXB2UUhnEAE!2m1!1s0x0:0xcf919877f194c441!3m1!1s2@1:CIHM0ogKEICAgICa-pvQHg%7CCgwI1NGLiAYQuP754gE%7C?hl=en-US
Philippe Hiolle
google
https://www.google.com/maps/place/?q=place_id:ChIJM6beZxlawokRQcSU8XeYkc8
1
Unfriendly staff. Not helping. Gave the clear impression that the customers are bothering them. Go to Tourneau instead to get your nice Longines watch.
1563604108
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVck42aFVnEAE!2m1!1s0x0:0xcf919877f194c441!3m1!1s2@1:CIHM0ogKEICAgICUrN6hUg%7CCgwIjOnK6QUQ2MX4-gE%7C?hl=en-US
shimon asadon
google
https://www.google.com/maps/place/?q=place_id:ChIJM6beZxlawokRQcSU8XeYkc8
Hi Shimon, We are sorry to hear about your negative experience. We believe your watch should always perform appropriately after any service is performed by one of our service centers. We looked into your case, but it looks like your service was not performed through the Longines Boutique at this location. We have reached out to our regional service offices so they can look into your situation. However, if you need more details, we recommend contact the service center where you had your watch serviced. Longines at World Trade Center.
1564166683
1
The worst watch you can ever buy! THE MOST ARROGANT AND VERY BUT VERY UNPROFESSIONAL REPAIR SERVICE I EVER DEAL WITH IN MY LIFE! I got my master collection For almost 10 years today Worked fine for only 3 months Then start the date on the watch was crooked Send it to repair #1 Came back to me after 3 weeks- issue still the same... Called send it for repair #2 After 2 mounts they returned to me the watch I thought the issue was resolved... 1 mouth later my date was crooked again... I called spoke to manager he advised me to send it again for repair #3 I did it This time they claimed to replace a faulty part... Watch came back after 3 weeks Working fine for another mouth then one day again same issue day showed crooked and funny Called them send emails to all nothing help they advise me send it again Repair #4 send it to them AGAIN This time the watch was with them for 3 months!!! Came back and I said to myself probably they take it seriously do something with this issue... After 1 mouth issues accrue again!! This time I was so disappointed I didnt want the watch no more and was first year! New watch I put it in the vault barley use it I use my submariner instead... An year later I send it to them for cleanup and again try resolving the matter with date They advise to change new dial I dont know why I listen but I did Since then 7 years ago my watch get water in it No matter how many time they claim to fix it I keep get this water faded glass from the inside Watch was their at least 15 time Today it also stop completely working! No movement suspecting because of faulty dial install water inside- and here you go this how 3k watch go drown to garbage... Cannot deal with this company no more Btw my Rolex never did to me any kind of issue And Im wearing it on daily basis this one is whole lot of crazy crappie quality of watch no mention quality of service of longines company Not standing behind their products! IM CUSTOMER THAT GOT BURNED DONT BE THE NEXT!
1624317183
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxMV9yQjZBRRAB!2m1!1s0x0:0xcf919877f194c441!3m1!1s2@1:CIHM0ogKEICAgICq1_rB6AE%7CCgwI_7nEhgYQqJGouwE%7C?hl=en-US
Jacqueline Alfonso
google
https://www.google.com/maps/place/?q=place_id:ChIJM6beZxlawokRQcSU8XeYkc8
5
I called the store about getting a new band for my watch. Kathy asked me for the serial number to make sure they have it in store. I arrived and Nabil was so attentive showing me all my choice and Kathy as well. They are an example of how customer service should be and I love the brand even more now
1578496507
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNN2JPVnJBRRAB!2m1!1s0x0:0xcf919877f194c441!3m1!1s2@1:CIHM0ogKEICAgIDM7bOVrAE%7CCgwI--PX8AUQ4LD41wE%7C?hl=en-US
Michael Beatrice
google
https://www.google.com/maps/place/?q=place_id:ChIJM6beZxlawokRQcSU8XeYkc8
5
Great store, Great service!
1578344757
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNMWJhRnpRRRAB!2m1!1s0x0:0xcf919877f194c441!3m1!1s2@1:CIHM0ogKEICAgIDM1baFzQE%7CCgwItcLO8AUQ6KnHpwE%7C?hl=en-US
Sean H
google
https://www.google.com/maps/place/?q=place_id:ChIJM6beZxlawokRQcSU8XeYkc8
Hi Sean. We are sorry that your experience was not up to expectations. Services covered under warranty are provided at no charge. In cases when a client requests having the watch shipped after service, we may charge a small fee to cover shipping and insurance. Otherwise, pick up at store is always provided at no charge.
1578421963
1
AVOID!!!! One star only because no negative stars available. I was sold a $4000.00 watch that did not keep time out of the box. I took the watch back in to have it repaired/replaced. Spoke with the manager who told me that I had to pay $25.00 to send it back to my home.The manager insisted that the "repair" was covered by the warranty and that the repair was "no charge". He did not seem to understand that they sold me a watch that didn't work so there really was not anything to "cover under the warranty".....ridiculous. Avoid this place. Go to Rolex or another luxury watch dealer if you want to be taken care of properly. Unreal.
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