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Pelican Parts
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Pelican Parts reviews
Information about Pelican Parts
3,97
100 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5eTkyVWNBEAE!2m1!1s0x0:0x3fe75256340be74e!3m1!1s2@1:CIHM0ogKEICAgIDyy92UcA%7CCgwIsOXIggYQoNy2-gI%7C?hl=en-US
scott kim
google
https://www.google.com/maps/place/?q=place_id:ChIJ69sRTIdK3YARTucLNFZS5z8
UPDATE: 3/19/21 Happy Friday Scott, I have not heard back from you. Just wanted to let you know you Im still her if you need anything. All of my contact information is listed below. Please contact me if there is anything I can do to assist. Hey Scott, Thank you for taking the time to leave a review. I just shot you a PM yesterday on another site you left a review on. If you have some time would you mind replying back to it? I would like to review your order and see what transpired. I know that carriers have been having a really hard time keeping up. I would like to personally review your order and see if the flub was on our end or FedEx. It would be great if we could have a discussion and see what we can do to turn this experience into a positive one. Please ping me back when you have a free moment. Take Care, Michael Morita Vice President of eCommerce Pelican Parts LLC. 1600 240th Street Harbor City, CA 90710 Office: 310-626-8765 x320 Email: [email protected]
1616082124
1
Don't order this place. They ship it late but complain it to FedEx. Just buy from local BMW. I don't recommend this place.
1650459107
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtajlHdWZBEAE!2m1!1s0x0:0x3fe75256340be74e!3m1!1s2@1:CIHM0ogKEICAgIDmj9GufA%7CCgsI44OAkwYQ8LyofA%7C?hl=en-US
Nathanael Hiebert
google
https://www.google.com/maps/place/?q=place_id:ChIJ69sRTIdK3YARTucLNFZS5z8
Update 2/16 Hey Nathanael I haven't heard back from you. I believe everything should be sorted out for you. If you need anything I am still here for you. Hey Nathanael, I hope other than for this your weekend is going well. My deepest apologies for the flub on this order. What you have described in your review is correct. It looks like one of our new team members assist you with the cancellation. Unfortunately, they made a mistake and did not cancel the order properly or submit the order for a refund. Ill be following up with their supervisor to make sure moving forward they are clear on the correct process and procedure. I have gone ahead and have issued youre the refund properly. Our office is closed on the weekend however, your refund will be processed on Monday. You should see it back to your card in 2-3 days. With international credit cards it may take a couple of extra days. I do see the new order you placed. It looks like it should be shipping out early next week to the updated address. If you need anything, please do not hesitate to ask. All my contact information is listed below. Thanks for the continued support and have a great rest of your weekend. Take Care, Michael Morita | Vice President of eCommerce Pelican Parts LLC. 1600 240th Street | Harbor City, CA 90710 | USA Office: 310-626-8765 x320 | Fax: 310-626-8764 Email: [email protected]
1644700883
1
UPDATE 04/20: I was refunded for my previous issue but I made a purchase of $52.30, plus $37.40 shipping. There was no warning of me having to pay duty, but in order to get my package I had ro pay $19.87! These guys have gotten from bad to worse. I could have gotten this order from a different company where it listed that duy was included. I expected more, but all the seem to do is mess up. Can't seem to be able to trust them. I called in to cancel an order that had an incorrect address, they assured me it was cancelled and my money would be refunded. I placed a new order with the correct address and the my old order ended up being shipped, and I never got my money back.
1601672878
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDbWRlblRREAE!2m1!1s0x0:0x3fe75256340be74e!3m1!1s2@1:CIHM0ogKEICAgIDCmdenTQ%7CCgwIrq3e-wUQyOGF2gI%7C?hl=en-US
Bryan Barrantes
google
https://www.google.com/maps/place/?q=place_id:ChIJ69sRTIdK3YARTucLNFZS5z8
Hello Bryan - thank you for taking the time to leave us feedback and for the kind words. Our entire team works hard to make sure that each customer has the best possible experience with us. We look forward to helping you out again. Thanks again for your support and business. Best, Dmitry Smirnov Marketing & Community Manager Pelican Parts LLC. 1600 240th Street | Harbor City, CA 90710 | USA Office: 310-626-8765 x233 Email: [email protected] Site: www.pelicanparts.com
1601681761
5
Great service! They have a great availability and quality of parts, fast shipping. Totally recommended!
1640551540
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtdE5UNmpRRRAB!2m1!1s0x0:0x3fe75256340be74e!3m1!1s2@1:CIHM0ogKEICAgICmtNT6jQE%7CCgwI9KijjgYQwNyWnAE%7C?hl=en-US
Richard McHattie
google
https://www.google.com/maps/place/?q=place_id:ChIJ69sRTIdK3YARTucLNFZS5z8
Aloha Richard, Thanks for taking the time to leave a review. I just left you a voicemail and sent you an email. My apologies for the mislabel of the box. It looks like we received both the Motive and the Schwaben brake bleeders on the same day. One of the receivers must have mixed up the labels on your package. I am having our warehouse manager check our current inventory to make sure we dont have any more mislabeled bleeders on the shelf. If we do make a mistake we typically cover the return shipping back to us. I do see that our customer service team provided you a return FedEx shipping label. Im not sure if maybe the label didnt make it to your in box? I would be happy to work with you on the return shipping that you paid out of pocket. Just give me a call or shoot me an email so that we can coordinate. I hope other than this you and your family are having a wonderful holiday season. Take Care, Michael Morita | Vice President of eCommerce Pelican Parts LLC. 1600 240th Street | Harbor City, CA 90710 | USA Office: 310-626-8765 x320 | Fax: 310-626-8764 Email: [email protected]
1640023981
4
Just be careful. I ordered a Schwaben brake bleeder from them. Got a Motive bleeder, in a Motive labeled box but with Schwaben inventory sticker. OK, Not what I wanted but was going to make it work. Then found out the Motive was defective and would only pump 2.5 psi. I found this out without putting any brake fluid through it, just a dry run. They let me send it back and refunded the tool price but I had to pay for shipping from them & back to them. Won't be using them again. ------------------- I have tried a few times to edit this but have not been able to succeed in the fashion that truly suits me. That said --- update ---- Pelican reached out & made things right. Sometimes when you cannot fix what went wrong in the first place amends can be made to help make things right again and Pelican certainly did that with me and my situation. Kudos to them for that!
1592351080
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjelktLTFBRRAB!2m1!1s0x0:0x3fe75256340be74e!3m1!1s2@1:CIHM0ogKEICAgIDczY--1AE%7CCgwI6LKl9wUQ8Jev3AI%7C?hl=en-US
Marco Ortanez
google
https://www.google.com/maps/place/?q=place_id:ChIJ69sRTIdK3YARTucLNFZS5z8
Marco, Sorry for the late reply on your review. For some reason I didnt receive a notification that you had left a review. My apologies again for the delay in response. I have reviewed the notes on your order and it appears we have provided you with a return shipping label for your return. If that is not the case or if I can do anything to further assist you please let me know. All of my contact information is listed below. Thank you for your time and have a great week. Warm Regards, Michael Morita | Vice President of eCommerce Pelican Parts LLC. 1600 240th Street | Harbor City, CA 90710 | USA Office: 310-626-8765 x320 | Fax: 310-626-8764 Email: [email protected]
1594136846
1
I tried to return the parts which they sent me a wrong part and now I have to pay for shipping...NO WAY
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