Hello Stephanie, we just launched a new online store I think you will find it easy to use, I encourage you to visit www.shop.fletcher-terry.com.
1530580996
1
Customer service rep was very rude when I called to get help after getting a repeated error while trying to order a part on their website for my mat cutter. Went to another company to order part, even after figuring out the error myself.
Dear mef1975, FBG apologizes for your experience in using our products and if you would like to contact me to assist you, please send me an e-mail at [email protected] - thank you, Jim McNickle
1530297531
1
"American made" products are falling apart in my hands upon first use, twice, and Ace, which charges over double the price that everyone else does, wants to give me a hard time about my wanting a refund. Thanks to Fletcher-Terry Company and my treatment at Ace Hardware, I will no longer be paying over double the money for "American made" products, in fact, I'm going to make it a point to boycott such products and stores.
We're glad we could be of help! Let us know if you need anything else, Jeff.
1569875426
5
I needed help with a hanging system, and the customer support at Fletcher Business Group was amazing. They answered all my questions, and made sure I got the right parts. I will definitely order from again. Thank you
Even though this isn't a retail place, I had a problem with my Framemaster Point Driver. They were super helpful and I can't say enough good things about them!!
Best company ever. Thank You for helping me when I was really needing it. Arlene Ladell Hayes
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