Wrigley Mansion reviews

1488259125

Candace McDonald

google

1

Took my best friend for her BDay dinner to Christopher's and Crush Lounge. The food was very good, but the service afterwards was horrible. We went on 2/24/17 and our bill was $130. We were told by the server that because it was her Bday he would bring her the Chocolate Tower Desert, only to receive the bill to see that we were charged the $10 desert. When asked about it, he acted like it was our misunderstanding. On 2.27.17 I noticed there was the $130 charge from my account and an additional $370 erroneous charge. I called Christopher's Crush and Lounge and was told I would have to speak to Doug the Manager who would call me back in 10 minutes. An hour later I called Christopher's again and was told by Doug he would call me back as soon as he could get to his computer. Two hours later I went to Christopher's and Crush Lounge after work and Christopher, the Chef and Co-Owner, came out only to be very snide and argue with me that the charge did not go through my account, although I explained to him that both charges had already been deducted from my account. Doug then came out to argue with me that he had called me as well as promised, when he had not. Had he called I wouldn't have gone to the restaurant. I was told to check back the next day to see if the charge had been returned to my account. I then left and called my bank, of which verified that both charges had been put against my account, but that the restaurant had recently input to have the $370 reversed, but that it would take 3-15 days to see credited back to my account. About 15 minutes later a lady with a strong accent calls me to argue, once again that the charges NEVER hit my account. I explained to her what my bank had told me and she continued to argue with me and have the nerve to ask me if all of the money I had in my account was the $370, of which I told her my bank account balance is not her concern. She then apologized for being rude and continued to cut me off during the conversation and state that I had an attitude and that my bank was wrong, even after I explained to her that both charges cleared my account. I explained my situation to her again, and she then proceeded to tell me that she had just driven 30 minutes from her home to the restaurant to handle my concern, but that she was certain that Doug called me back. How would she know that he called me back, if she wasn't at the restaurant??? The staff is very rude and condescending and I would never go to or recommend this place. I paid a very nice bill for 2 and did not receive comparable service or understanding. If they had only admitted their mistake and sincerely tried to make it better, I would've understood as mistakes do happen, but to treat me the way they did after their $370 mistake was absurd. I've been treated better at the McDonald's Drive Through

1394403579

Michael “Zero” H

google

1

Bar is a bust, bartender didn't know how to make their signature cocktails. Might as well go to a dive bar, cheaper and they know their drinks.

1653794398

Cailey Jones

google

5

Loved it. The tasting menu was an experience - great food, service, and atmosphere. Thank you for making our anniversary dinner spectacular.

1623477025

Tom Strebel

google

So sorry about the pacing and drinks , please let me know and ask for me next time your in either for lunch or dinner Classics or tasting menu,

1626208700

5

They don't have partial stars, but this is 4.75 stars, so I rounded up. While everything was great, the pacing of dishes was a little odd, and there were some mishaps with wine/drinks

1484247507

Elise Roseth

google

2

BEST FRENCH FOOD OUT OF FRANCE. SEATING ACROSS FROM KITCHEN NOTICED CHEF PASSING HIS HAND IN HIS HAIR DURING FOOD PREP.NUMEROUS TIME. IT SEEMS TO BE AN HABIT (PLUS HAIR SEEMS GREASY...) . A BIG NO NO IN MY BOOK......SINCE HE IS ARRANGING FOOD ON PLATE BEFORE GETTING TO TABLE. A HAIR NET IS A MUST WHEN THE CHEF HAS LONG HAIR AND IS AROUND FOOD ! IN SUCH GREAT ESTABLISHMENT IT WAS DISTURBING TO WATCH !!! RATING: 5 FOR FOOD, 1FOR CLEANINGNESS.