Poor customer service staff talking down to customers while giving false information about the services they offer relating to other areas of JL businesses specifically in this situation JL finance.
I absolutely love shopping at John Lewis Leicester unfortunately some workers that work in this establishment are a disgrace. Few weeks ago I came shopping in the beauty department. On this occasion I was let down by an individual female employee who was to busy chatting away to her colleagues. I asked this lady I needed help and she just turned round and said to me she is busy with a customer but this wasnt true at all since she was having a right banter with her colleagues and looked at me with a disgusting look like I am a liability I asked another worker on shop floor when I pointed out the lady to her and asked whats her name that this behaviour is unacceptable and maybe I should take this further. I was told her name is Poonam and most of the time she is great. I felt that lady felt sorry for Poonam, This is disgusting customer service. I wonder if Poonam has any awareness that she does represent a big organisation and she has a duty to fulfil to provide an excellent service to customers satisfaction. This Poonam made me feel I am a liability and made me feel like I walked into this store and I dont deserve to be treated with dignity and respect ! WELL POONAM GIVING DIRTY LOOKS TO ME DONT SCARE ME !! I will never again enter this establishment again Id rather shop where they appreciate my custom. Its your loss John Lewis Leicester !! Hope you rot like your other stores John Lewis Leicester and close down !!!
I ordered some simple voile drapes in early Feb. These are a 2 single curtains without lining, I was told at the point of sale they would be completed in 4 to 6 weeks. No so, by the time they arrive it will be 13 weeks. This is not the service I was promised or expected
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