Company failed to provide items and services as promised. Rude and arrogant staff. Three wall mirrors ordered. Took three trips to install after scratching one, breaking another. Almost a month to install and still wrong. Failed to install trim on mirrors as promised. Failed to repair dents in trim they caused. Failed to repair dents in ceilings they caused. Failed to repair/repaint scrapes along walls they caused. Failed to expedite revisits as they promised. Failed to provide electrical outlets as promised. Failed to reinstall light fixtures correctly. Do yourself a favor and avoid this company like it has the plague.
Ive had several experiences with Echols Glass - particularly with frameless shower enclosures. This is a company that is easy to work with because of their professionalism. I can always reach someone in the office if I have questions, their prices are very good, and they do great work. I dont take this for granted as Ive worked with several other glass companies in the past that are not nearly as easy to work with. If you need a frameless glass shower enclosure, save yourself time and money and call Echols.
I use Echols Glass on all my shower work. From the estimate to installation they are very timely professional throughout the process. The staffs are very friendly too. Don't hesitate to choose Echols Glass for your project, guarenteed you wont be disappointed.
HORRIBLE JOB, UNPROFESSIONAL, LIAERS!!! These people are very unprofessional. They messed up our order and installed a wrong shower that looks like it belong to 80s and must be discontinued. When we pointed them to this issue they agreed that they were wrong and offered the replacement to the one we ordered and paid for. Several months later they figured out that they can't install a new frameless shower that we ordered because they cracked the tiles and they would be visible. So they offered to fix the holes from old installation. The company that fixes the holes that was supposed to come/and was agreed with called us saying that the glass shower company refused to pay for their work. After calling back and forth the Echols Glass Company was complitely rude to us and told us they are not going to fix anything and agreed on refunding the money. NOW we don't have a shower, AND we have damaged tiles in the unit and have to find people to fix and reinsall new shower doors. Almost 4 months later we are at the same or even lower level of renovation process. Be aware!!!!!!!!!!!!! Red FLAGS!!!!!!!!!!!!
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