Hi Sarah, thank you for sharing your feedback. We are sorry to hear of your experience in our store. Please feel free to reach out directly to Elissa, our store manager to discuss this further.
1568083240
1
Do not recommend this shop. I visited this morning and was treated with absolute disrespect by Geoff who later told me he is the owner. As a small business owner he should know that his business depends on customers like me, and I will now be shopping elsewhere!
Hello, so sorry to hear about this experience. We pride ourselves on good customer service. Can you please contact marketing directly, please call into the shop and ask for Marketing M,W,F and ask to be connected to marketing. Kind regards Kristina
1477271232
1
I went to this shop recently to exchange a product (which I bought recently) that was expired. There was a lady at the counter who was not helpful in resolving the matter. She kept on arguing and when she realised she was wrong she responded very rudely. I find that customer service is zero at this store, they need to know how to treat their customers !!
HI Bryan, thank you for the lovely review, we try to be different than other health food stores by focusing on food allergies and intolerance and also having your full range of organic and wholefood products.
1484867746
4
Sunnybrook is a great food store for those with allergies. Clear labels for those with gluten allergies, dairy allergies, fructose intolerances and nut allergies. Haven't been to many other organic shops but we found some good allergy free bread mix and gluten free pasta. Huge range of Orgran products too.
Hi Alvaro, we are sorry to hear about your experience. Please feel free to contact us directly to discuss this. Thank you
1567650240
1
Really poor customer service, very rude manager and staff.
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