My X6 has been in the shop for 6 hours for a new tire. My wife and I have both called the service center for the last 3 hours and not one person has picked up or called us back. I can't see us buying another BMW from this dealership.
There service is just as bad as Mercedes Benz. I had a 9am appointment and no has followed up with me yet. I then called and was told I would get a call back in a couple of minutes when the service guy walks downstairs. That was at 11:53am, haven't got a call back yet. To say all you have to do is hook it up to a machine to tell me what is wrong but has yet to do that, is a shame seeing how my appointment was at 9am. And, for no call back after an employee committed to doing so, is poor customer service and unprofessional.
Thank you for your kind words. Please know we are always here for you and we greatly appreciate your business.
1634425139
5
My husband and I were expertly assisted by Alex Darouiche from the moment we arrived. We were extremely well taken care of at Peake BMW. Would recommend
Thank you so much for taking the time to leave us this amazing review. This review made ours and Alex's day!
1581017283
5
Alex Darouiche made the purchase on my new 2020 BMW X5 experience the best I have ever had! From Mississippi to Louisiana I will for sure come back to him for my next purchase!
Terrible service. Came in to get a tire replaced. They said it would only take an hour.. took near 3 to CHANGE A TIRE. Wasnt busy. Will never take my car to get serviced here again.
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