Hey Mary, sorry for any troubles you have had. I see extensive correspondence with our support with an offer to give you a direct one-on-one remote support session that was included with your purchase to try and figure out any issues. This is the best method available in the industry to try and rectify any issues and pick up on any configuration problems with a direct view of router settings. During the one-on-one session that is included with your purchase there is also a live chat to help you understand what went wrong with the process in the first place. Contacting a manufacturer for a customized hardware solution that is not running on stock firmware will only cause confusion, we always recommend contacting FlashRouters support and using the FlashRouters help center to fix any issues. We have already authorized a full return in your support ticket correspondence, and you can call us anytime during business hours Monday through Friday through the phone number listed on our website. Apologies again if you had any issues and be sure to check your email and spam folder in case you may have missed any support correspondences.
1581878441
1
My ASUS router was found to be faulty when I contacted ASUS directly. I tried all of Flashrouters troubleshooting advice to no avail. I dont have the time to do a web consultation, which was their final solution. I contacted ASUS and actually spoke with a human being. Neither party could manage to get an IP address that my router would recognize. I bought the router to utilize VPN services, but in the process of trying to get assistance with just reaching an IP address, I found a hardware solution that maintains my speed. ASUS was not able to take the return, and Flashrouters is not returning my calls or emails. Im tempted to send the router to ASUS so that Flashrouters might get some heat. Dont bother with Flashrouters or VPN.
Thanks for the feedback! We truly appreciate your business and thank you for choosing FlashRouters.
1584473788
5
Needed a quick and simple way to make all my stuff private. Flashrouters gave me quick answers, good guidance and fast help when I needed it for my setup. Can't recommend them enough!
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