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Smartpress
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Smartpress reviews
Information about Smartpress
4,65
83 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRbzRLeFd3EAE!2m1!1s0x0:0x6b85267700c23139!3m1!1s2@1:CIHM0ogKEICAgIDQo4KxWw%7CCgwIs66JtQUQwMHSiAI%7C?hl=en-US
Brittany Kommick
google
https://www.google.com/maps/place/?q=place_id:ChIJGwMlNuwb9ocROTHCAHcmhWs
1
My postcards got all scratched up in the mail after a customer service representative assured me getting the coating on the front would help prevent this. These were save the dates for my wedding, so it was disappointing.
1617909635
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLa2VPT3dnRRAB!2m1!1s0x0:0x6b85267700c23139!3m1!1s2@1:CIHM0ogKEICAgICKkeOOwgE%7CCgsIg6-9gwYQsNyhZg%7C?hl=en-US
thunderwood
google
https://www.google.com/maps/place/?q=place_id:ChIJGwMlNuwb9ocROTHCAHcmhWs
Thanks for your feedback and I'm sorry you had difficulty reaching our sales team to discuss your pricing concerns. Since Google reviews don't include contact or order information, I'm unable to look further into your situation to determine if there was a mistake or another explanation. Can you please reach out to us via phone, email, or website chat and ask to be connected to the VP of Smartpress, Matt Chapman? (That's me) I would like to personally investigate your order and understand your experience so we can improve our product pricing and services. With over 100 products and multiple finishing options, custom sizes, and a robust selection of paper substrates, pricing is complex. Our goal is to offer a fair price that reflects our material and labor costs, and since our company is 100% employee owned, you can feel comfortable that profits are going right back to our hard working employees.
1617976330
2
I really wanted to like Smartpress. The website is great and the products are pretty good. Unfortunately my overall experience has not been positive. I placed a trial order from them in January and was happy with the result. A month later I went to place a much larger order and their pricing had more than doubled for the exact same product. Getting a response from their sales team is difficult. It takes repeated efforts. I wanted to be able to order from them monthly but I just cant trust the companys pricing. I would find a different option for your printing needs.
1487739493
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnb3RUckFnEAE!2m1!1s0x0:0x6b85267700c23139!3m1!1s2@1:CIHM0ogKEICAgIDgotTrAg%7CCgwI5bS0xQUQgI7XlgE%7C?hl=en-US
Krystle Medford
google
https://www.google.com/maps/place/?q=place_id:ChIJGwMlNuwb9ocROTHCAHcmhWs
5
The SmartPress team is stellar. Their helpfulness, courtesy and responsiveness have made me a repeat customer.
1636033796
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHcFplTnFRRRAB!2m1!1s0x0:0x6b85267700c23139!3m1!1s2@1:CIHM0ogKEICAgICGpZeNqQE%7CCgwIhMqPjAYQ2IW0-QI%7C?hl=en-US
Gretchen Fangman
google
https://www.google.com/maps/place/?q=place_id:ChIJGwMlNuwb9ocROTHCAHcmhWs
5
I have been exclusively been using Smartpress for all of my printing needs for the past few years. The quality is always fantastic, the best prices and the customer service it THE BEST. Whenever I have a question or concern, they are super helpful and on top of it! There is a reason why I have had hundreds of orders through Smartpress!
1645028881
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtLTZ6S25nRRAB!2m1!1s0x0:0x6b85267700c23139!3m1!1s2@1:CIHM0ogKEICAgIDm-6zKngE%7CCgwIkcy0kAYQ8KmTkwE%7C?hl=en-US
Casey Pries
google
https://www.google.com/maps/place/?q=place_id:ChIJGwMlNuwb9ocROTHCAHcmhWs
Hi Casey, I've refunded 100% of your order payment and apologize that the business cards didn't meet your color expectations. Thanks for the feedback as it allows us to evaluate our errors and improve for the future.
1644687195
2
I had them print me 500 business cards and while I acknowledge none of my monitors or my laser printer are calibrated they are all pretty close. What they sent me isn't close and looks terrible. I wouldn't recommend accepting a pdf as a proof. I'm going to a local printer instead. $50 in the garbage, lesson learned. UPDATE: I received an apology, an admission of an error, and a refund. I thought they were going to reprint them but I still don't have any business cards so I guess I ended up wasting a lot of time. This wasn't what I had in mind.
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