Hi Matt. Thank you for your feedback and we are sorry about your experience. My colleague had been in contact with you yesterday to confirm the reasons for the delay and the original notifications sent during the waiting time for the trousers. We can only apologise for the delay. As confirmed by my colleague, your new orders were dispatched 30th March and should be with you in the next few days. My name is Kevin, and I am the Customer Service Manager. I would like the opportunity to speak with you directly about this scenario and to receive any other feedback you may have. We depend on feedback to continually improve our service and appreciate your time and comments. If you could spare the time, please contact us with your preferred contact details and times and I will get back to you as soon as possible. UK 028 8775 5450 or email me on [email protected].
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The orders take an extremely long time to fulfil. I ordered some trousers on my corporate portal and they took about 3 months to arrive. I've just placed a new uniform order for winter this year and hopefully it'll be delivered by then. Very poor dispatch & delivery service.
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