Thank you for shopping with us at New Amsterdam Naturals and thank you for your review. We apologize for the inconvenience or any confusion, the strain that is used for the Charge 508 preroll from Canndescent is Jack Herer. We will definitely be reaching out to Canndescent as far as quality control for their products and we appreciate you bringing that to our attention. We hope to have you back in the future and would like to offer you a gift for the inconvenience. Ask for a manager on your next visit regarding your review and they will take care of you.
1648679306
1
I asked for a Jack Herer preroll, the lady gave me Charge by Candescent, a $20 joint, it burned down right before my eyes. Didn't get a single hit. Will never go back.
Hey Josh, we apologize for the unsavory experience and we hope to provide a better customer service experience on your next visit. We would like to offer you a gift on your next visit for your feedback. Ask for a manager regarding your review and they will take care of you.
1648683019
1
VERY RUDE staff. The way the security guard spoke to me was so disrespectful and just rude. I hope he is ashamed but I don't think he's capable of that.
Alison, we apologize for the unsatisfactory customer service experience that you received. We will remind our employees to stay on top of our service quality to avoid something like this in the future. Your feedback is much appreciated and we hope to have you shop with us again. If you decide you come back wed like to extend a gift to you, please show this review to a manager on your next visit and they will take care of you.
1653328339
1
Should have read these reviews before going here as my experience was very similar - guessing bots arent leaving these reviews. Tons of other dispensaries around the area carry a similar selection. Customer service goes a long way and this company falls way short. Best of luck continuing to be rude to and embarrass your customers.
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