Thank you for your review Hayley. I can confirm for you that all of the responses from us are 100% accurate. We take our customer service very seriously and know who are our clients. The reviews you questioned were posted by several people, who had never been clients, and were friends and relatives of one person. We assume this is possibly the case with you also, however as you have not provided any details apart from you first name, we cant confirm this. We value our clients and always welcome constructive feedback from them. Google reviews from actual clients provide personal experiences and insights for potential clients.
1547694422
1
Make sure you read all the reviews and comments prior to seeing this tax agent as he is known to be rude and those who have told the truth about their bad experiences have gotten the same response back claiming they had never been a client. With so many good tax agents out there, find someone who treats the customer with respect.!
We were disappointed to receive your review Xavier as you have never been a client, had a single consultation or even phoned for an appointment with us. Google reviews are designed to provide constructive feedback to businesses from their clients and provide personal experiences and insights for potential clients. We regret you consider it appropriate to post a review with no factual basis, which is untrue and designed to mislead readers.
1534807167
1
A very poor accountant I was told by a friend not to go there and should have listened he was unable to answer our questions properly and was extremely rude. we will definitely never be back.
I have been having my tax done by Franz for years. He always takes the time to discuss my financial plans as well as doing my return. Excellent customer service from both he and Anne.
Thank you for your review Stuart. We understand that not all taxpayers value our adherence to ATO regulations and guidelines and income tax law.
1534807237
1
This was the worst account i have ever used he was rude and seemed to be incompetent. Your adherence to law answer is irrelevant if i understood tax law i would not need an accountant. How about answering questions or explaning things in an understandable manner? Incompetent is all that can be said about your business.
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