I'm a dealer and Cane Creek leaves dealers no room to make a profit. We match valid prices which includes Amazon. Just had to match a Thudbuster Lt price of $148.94. My cost is $109+$15 shipping. My operating cost run about 27% of all sales, so now add another $40. My cost is now $164. That is a $15 loss for me and the customer wants me to install it. I have two points here. 1) Consumers should understand that it costs money to have a live body to provide you service. 2) Cane Creek needs to adjust their cost to provide dealers more margin, because even if I would have sold this at your MSRP of $169... I make $5.
Great products. Customer service left me not wanting to deal with Cane Creek again. Shock was brought in for service and on 4 occasions I requested the valve stem be replaced and that I would gladly pay extra on top of the overhaul price to have it done. After 2 weeks of waiting I received my shock, but of course, the valve stem was never replaced and I didn't want to leave the shock for another week so I accepted it but was frustrated that the service rep never heard me--even after the fourth request. I hope I never have to deal with them again.
World Class company with the finest quality products in the world of bicycles! Very friendly, knowledgeble staff and a very easy, painless experience for serving. Was very impressed. It's a shame I can only rate 5 stars. Deserves 100! North Carolina's finest!
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.