I never leave reviews, but I do not recommend The Reserve at North River. -A/C broke 4 times during stay and was not attended to for a WHOLE WEEK during the summer. It was so hot that me and my roommate could not stay there during that time. -Maintenance man entered apartment without knocking or notice - At move out they charged over $600 for petty things Like dust on AC vent, minor scuff on wall and was told I got charged because they would have to repaint the entire apartment.. -Constantly had problems with management at this apartment over very MINOR things and they were rude on multiple occasions. -Water was turned off many times -At move in there were few things broken, stains on carpet that never got fixed Apartment layout is nice, but do not waste your time with this horrible management. Also, some of the 5 star reviews are from management :)
Hi Karuna, We sincerely apologize that you had a bad experience. We would love your feedback so please give us a call to discuss your concerns.
1575391637
1
Never seen such an incompetent management. Threatening you when they run out of words in discussions. Not reliable, dont care what agreements where made in advance and try to rip you off. Never go there!
Ive thoroughly enjoyed living in The Reserve! Ive had only positive experiences with the staff as well as neighbors. The property and amenities are always clean, the complex and surrounding neighborhoods are peaceful, and the floor plans are beautiful!
Hi Robert, We sincerely apologize that you had a bad experience. We would love your feedback so please give us a call to discuss your concerns.
1575391601
1
I lived there for the past two years and living there decreased from "really nice" to "nightmare" over this period of time. The management does not comply to the contracts you make with them and renting the clubhouse is the worst idea you could have. We never got any of our deposits back because they made up reasons for not doing this. When I moved back to Germany I tried to do a move out walkthrough together with the management but on the several appointments nobody ever showed up. Instead they sat at the pool smoking (what is actually prohibited by the pool rules)! Also complaining on higher management levels of Bluestone had no effect. No emails were ever answered. So if you are interested in moving in there you better think twice and run. What the management tells you is rarely true. We are just glad we do not have to live there anymore.
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