Dear Brandy, thank you for your review. You should have received a response through your Paypal account. Please review and respond to our response to your request. USPS has had an unprecedented volume of business and personnel shortage due to COVID. What we have seen is that movement is not being updated but the packages are moving through the system. We are seeing them update the day before and sometimes the day of delivery. We have sent you a second order via DHL with an estimated delivery will be within 2-3 days. We are sorry for this inconvenience and we all are experiencing the same delays on our packages as well. Your shipment is being monitored and we will send updates as we find them Merry Christmas and Happy New Year!
1608935715
1
Ive been eyeing these rings for so long and My husband ordered Black Friday for a Christmas present to me it shipped the 4th and still no rings I kept asking for a replacement to be here in time for Christmas they FINALLY agreed and says it wont be here until the 30th but its now on hold. Ive requested my money back and customer service has quit responding to me. Its a scam.
Dear Sarah, thank you for advising us of this issue and we are very sorry to hear that you have encountered this with your ring. We will send you a new ring and provide a return label to use when returning the original ring. You may use our Help Center to initiate this process found at this link. https://www.slateandtell.com/help-center.html You may also provide the Order # and first and last name on your order. We are unable to find your order by the last name provided. ] We will take care of this just as soon as possible for you. You may reach us at [email protected] Thank you again!
1620480749
1
My husband purchased me the three ring set with three birthstones. We paid additional shipping to arrive prior to Mother's Day. The package was delivered around 4pm. I went to let the dog in and clapped my hands and a birthstone fell out. I didn't even have the ring on my hand for 5 minutes. I called an hour and 20 minutes prior to them closing and had to leave a message. We will see how this turns out.
Dear Erin, thank you for letting us know of this issue and we disappointed to hear this has happened. Please contact us at [email protected] with your order information so that we may remedy this issue for you. We do not find an order under your name. Thank you! 12/16/20 Dear Erin, have you contacted us regarding your order issues stated here? Please contact us at [email protected]. Thank you.
1607690277
1
Spent over $200 on a stack ring for myself and it made my finger green in one day. Not worth the money. Stirling silver should not do this.
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