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Carpet Exchange
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Carpet Exchange reviews
Information about Carpet Exchange
4,11
100 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2N2NMNXJRRRAB!2m1!1s0x0:0xf034200c5fec36d0!3m1!1s2@1:CIHM0ogKEICAgID67cL5rQE%7CCgwI54n-igYQsOrCiwM%7C?hl=en-US
Lorraine Mullen
google
https://www.google.com/maps/place/?q=place_id:ChIJ06IId4hMaYcR0DbsXwwgNPA
Lorraine, Thank you for your review. I apologize for the lack of communication you have received. I would be more than happy to get you in touch with our store manager for your tile order. If you would like this please give me a call or shoot me an email. Thank You, Evelyn Burton Customer Service [email protected] 303/625-0408
1633730675
2
I tried three times this week to finish up my special order for tile. First gal said the computers were down and she would call me back as soon as they were working. Never called. I called back and left another message. No response. I called the direct line of a salesman I knew down there and left a detailed message. No response. Great selection in the store. But if you can't order it, what good is it? Three tries is enough for me.
1523303790
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNROTRlWFZBEAE!2m1!1s0x0:0xf034200c5fec36d0!3m1!1s2@1:CIHM0ogKEICAgICQ94eXVA%7CCgwI7oqv1gUQgKnFmQE%7C?hl=en-US
Ryan Sahd
google
https://www.google.com/maps/place/?q=place_id:ChIJ06IId4hMaYcR0DbsXwwgNPA
3
Update 4/9/18: The store manager has worked with us to help ease the pain of the various SNAFU's, which is much appreciated. I really do appreciate management that is proactive in resolving customer service issues. The challenge now lies in trying to train and empower staff to maintain adherence to a service level standard. In fairness, one of the employees, I believe her name was Kara, also stepped in and tried to help us out. I appreciate Kara's good attitude and effort. After having worked in the service industry for 20+ years, I acknowledge the challenge of getting front-line employees to have great service. In the construction/finishes industry, there are always going to be mess-ups. That is just life. You have to counter-balance that reality with exceptional, blow your mind customer service. (i.e. Nordstrom). People like me don't remember mistakes when staff (not just management), is responsive and happy to help you out when they occur. Keep up the good work. Original review: Great selection of carpet and tile. Boy the service sure is bad. You walk in and stand there for 5 minutes while all five people behind the counter go to great lengths to avoid making eye contact with you. You finally work up the courage to call out to someone and ask for help. After you place your order, you will wait patiently for your tile to arrive, only to find out that the bullnose strips broke in transit. They will re order the broken pieces and a week later call you to let you know that it arrived. You rush to the store to pick up the bullnose which your tile installer has been waiting for, only to find that they re-ordered the backsplash tile and not the broken bullnose. Now you just have a big mess on your hands. Lord almighty I cant figure out how one group of people can be so averse to customer service and make so many mistakes at the same time. It is a modern marvel.
1567704978
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVdTVMYVh3EAE!2m1!1s0x0:0xf034200c5fec36d0!3m1!1s2@1:CIHM0ogKEICAgIDUu5LaXw%7CCgsIko_F6wUQoKWjRw%7C?hl=en-US
Vanessa Lucero
google
https://www.google.com/maps/place/?q=place_id:ChIJ06IId4hMaYcR0DbsXwwgNPA
5
Things could not have gone more smoothly. I was worried about doing my whole house at once, but they gave me tips on where to move large appliances and how to handle removing baseboards. There was one small mistake but they had someone out the next day to fix it. In love with my new hardwood and carpet. A great experience and I would highly recommend them!
1536360950
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBaS1tZThRRRAB!2m1!1s0x0:0xf034200c5fec36d0!3m1!1s2@1:CIHM0ogKEICAgIDAi-me8QE%7CCgwI9oPM3AUQkIrvpQE%7C?hl=en-US
ken roderick
google
https://www.google.com/maps/place/?q=place_id:ChIJ06IId4hMaYcR0DbsXwwgNPA
Ken, Thank you for you are with you. I am thrilled that Gwen goes above and beyond to help you with your flooring projects. We appreciate your return business and look forward to helping you in the future! Thank you again for your business! Evelyn Burton Customer Service [email protected]
1536370253
5
Ive been working with Carpet Exchange for 20 years. The store manger, Gwen has done more for me than any other manager. I have purchased flooring for years and they have always gone above and beyond to help me. I would recommend them to anyone.
1606773043
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpa29ya2tBRRAB!2m1!1s0x0:0xf034200c5fec36d0!3m1!1s2@1:CIHM0ogKEICAgIDikorkkAE%7CCgwIs9KV_gUQkOvaugI%7C?hl=en-US
Len Propps
google
https://www.google.com/maps/place/?q=place_id:ChIJ06IId4hMaYcR0DbsXwwgNPA
Len, I sincerely apologize for the lack of customer service. We never want any customer to go unacknowledged. If you would like to speak with someone about replacing your carpet I would be more than happy to get you in touch with one of our friendly and knowledgeable sales professionals. Please give me call or email me directly. Thank You, Evelyn Burton Customer Service [email protected] 303/625-0408
1606774676
2
I went in for an estimate and to get something scheduled for replacing carpet, spent 30 minutes in the showroom, counted 7 employees, not one person ever acknowledged I was even there.
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