I apologize if you feel that your request was being ignored. We are set up for large production and do have minimums. We do partner with other local companies to ensure that we have a potential solution for every customer.
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If your order is less then 12 they will ignore you, they dont even try to accommodate you. Customer service is unprofessional.
We were referred to this company with high hopes. We understand the pandemic is happening and a lot of work is backed up, so we were very understanding. They implied false expectations and false timeline. Over a month after we agreed to move forward and two ETAs and several phone calls later we found out that hats were on back order. Very poor communication & very poor follow through. Spent over a month of communication to be in the same spot I was when I started. Save yourself the time and look elsewhere.
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