Thank you for your comment. HEC appreciates the feedback! Thank you for returning to join us! Our policies have changed and we no longer allow outside cigars as we encourage our guests to explore our fully stocked humidor as part of the High End Experience. HEC apologizes if there was a lack of communication with the house rules. We hope that you will return to join us in the future.
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Nice place to smoke a cigar but at least for me not great customer service. I used to go there pre pendemic often but now most likely will not be returning there anytime soon. Walked into the door a guy with a beard sees me with my own cigar so he tells me that I must buy a cigar from them so I do. Than I order 30 dollars plus worth of espresso and sodas plus a cigar. When I was paying for an order the waitress tells me I have to buy another cigar because I smoked one of my own. I understand this is a membership based business. But I dropped 30 plus a cigar only to be told I have to buy another one nah. The thing is I used to go there pre pendmenic maybe start going their again. Not again the part is I can spend more money there in 4 months than a membership will get them ask J.R. cigars how much money I drop there a year a lot more than most members at this cigar joint do twice over. Oh well I guess that doesn't matter it will be a very long time if ever I will return there. This place has potential but poor custmer service.
Customer service lacking called 3 hours in advance to check capacity and COVID restrictions. Was told I could come and wait drove all the way from another state. And every time tried to be seated was told I would have to wait as I sat in car waiting for availability watched multiple people enter an not rejected. Disappointed and upset with management an how they handled situation. Felt a lot of discrimination smh
My new favorite smoke spot to have a cigar. The ambiance is great the people it's like everybody knew me before even tho it was my first time sitting in its like one big happy family
Good afternoon Melvin, I noticed that you gave us a 2 star rating, can you please tell us what lead to that rating so we can improve on that and hopefully make your next visit a 5 star.
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